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About the Role

As a member of a successful team with a family atmosphere and strong cohesion, you will significantly contribute to the company's success with your organizational skills. You will join the world's largest manufacturer of elevators and escalators, which offers a high degree of safety and enjoys customer trust through high quality standards. Respect, equality, and appreciation are lived here.

Responsibilities

Receive emergency calls from elevator systems, assist trapped persons via our remote monitoring system, and ensure quick help.
Receive malfunction reports and efficiently forward them to our service technicians.
Actively engage in telephone contact with customers and process inquiries in writing via chat or email.
Record customer information and forward it to the responsible branches.

Requirements

Ideally, you have prior experience in a customer service center or dispatch.
Proficiency in MS Office.
Very good German language skills.
Basic English skills are an advantage.
Willingness to work in a shift system (3-shift system).
Ability to work in a 35-hour week.
Ability to work occasionally remotely.

Skills

Customer orientation and a passion for helping people.
Strong service orientation.
Flexibility.
Strong communication skills.
Conflict resolution skills.
Empathy.

Location

Headquarter Berlin, Germany

Work Type

Shift system (3-shift system)
Occasional remote work
Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Tariff payment according to metal tariff agreement, including vacation and Christmas bonus, as well as shift bonuses.

Benefits

Working for the world market leader in elevators and escalators in a family environment with strong team cohesion.
Attractive remuneration: Tariff payment according to metal tariff agreement, including vacation and Christmas bonus, as well as shift bonuses.
Further development: Career advancement through targeted training and further education offers.
Work-life balance: Compatibility of work and private life.
35-hour week.
Occasional remote work.
Health: Offices equipped with ergonomic, height-adjustable desks.
Fitness and mobility support through the option of using a Jobrad (company bicycle).
Good public transport links: Near U-Bahn station.
Employee parking.

About the Company

Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
Our products can be recognized in famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model.
You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects.
Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.
Our focus is on people – passengers, customers, and colleagues – at the center of everything we do.
We are guided by our values: Safety, Ethics, Quality.

Equal Opportunity

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.