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About the Role
The Director of Property Management leads daily operations across the ECS permanent supportive housing portfolio, ensuring properties are well-run, compliant, and safe. This role involves supervising staff, managing budgets, and coordinating with various departments to support residents in maintaining stable housing. The position serves as an escalation point for after-hours emergencies.
Responsibilities
- Manage daily portfolio operations, including leasing, occupancy, rent collection, and delinquency management.
- Ensure quality administrative, financial, and physical management at all sites.
- Maintain a regular site presence through scheduled and unannounced visits.
- Process referrals and track vacancies in coordination with Facilities.
- Monitor operational performance metrics and develop site-specific improvement plans.
- Ensure site staff maintain accurate data in Yardi and other agency systems.
- Support the Senior Director in rent-up of new developments and property transitions.
- Ensure compliance with LIHTC, HUD, HCD, HSH, and other regulatory agreements.
- Prepare sites for management reviews, physical inspections, and audits.
- Oversee resident complaints, grievances, and lease violations.
- Ensure reasonable accommodation requests are handled according to policy.
- Partner with Services to case conference residents at risk of lease violation.
- Coordinate eviction and other legal matters with authorized leadership and counsel.
- Lead property management follow-up for site incidents and ensure timely documentation.
- Ensure sites are prepared to respond to emergencies such as overdoses.
- Participate in the management on-call rotation.
- Ensure each site maintains a current emergency plan and conducts drills.
- Coordinate with Facilities and maintenance leaders to prioritize repairs and property conditions.
- Manage assigned property budgets and expenditures.
- Review financial statements and explain significant variances.
- Prepare site budget estimates and recommend rent increase requests.
- Oversee site vendors and service contracts.
- Supervise Property Supervisors and site staff, setting priorities and conducting performance appraisals.
- Manage staffing coverage and address performance concerns.
- Participate in the selection of new employees and recommend promotions or terminations.
- Provide orientation and training for new staff.
- Promote open communication, peer support, and constructive conflict resolution among teams.
- Support staff working in high-stress environments through debriefs and wellness resources.
- Coordinate with Services, Facilities, Finance, Asset Management, and Human Resources to resolve operational issues.
- Provide the Senior Director with regular portfolio reports and updates.
- Represent ECS professionally with government agencies, private partners, vendors, and residents.
- Stay current on property management practices, housing trends, and regulatory changes.
Requirements
- Bachelor’s degree in business, public administration, or a related field, or an equivalent combination of education and experience.
- Five or more years of property management experience with emphasis in permanent supportive housing programs administered by the City and County of San Francisco and its affiliated agencies, HUD, and the LIHTC program, including management of multiple properties.
- At least three years in a supervisory role providing leadership in affordable housing, with emphasis on permanent supportive housing and related services.
- Fair Housing certification.
- One of the following certifications: Certified Professional of Occupancy (CPO) or Certified Occupancy Specialist (COS), or the ability to obtain them within 12 months of hire.
- Valid California driver’s license and proof of insurance, or reliable means of travel between sites.
- Ability to exercise sound judgment and make decisions in complex and sometimes high-pressure situations.
- Ability to effectively manage competing priorities and deadlines.
- Ability to analyze complex operational, financial, regulatory, and people issues.
- Ability to communicate effectively with staff, residents, community partners, government agencies, and senior leadership.
- Ability to maintain confidentiality and exercise appropriate discretion.
- Ability to adapt to changing operational needs and unexpected situations.
- Demonstrate behavior that supports the organization’s mission, vision, and values.
- Adhere to all company and department policies and procedures.
- Communicate effectively and model integrity, fairness, and ethical business practices.
- Must secure and pass finger-image screening, background check, and annual TB screening.
Skills
- Property management principles and practices for government-assisted and supportive housing.
- Permanent supportive housing programs administered by the City and County of San Francisco and its affiliated agencies, including Coordinated Entry referrals.
- HUD and tax credit occupancy regulations, income certification, and rent calculation.
- Fair housing law, reasonable accommodation, VAWA, and local and state tenant protections.
- Operating budgets, property financial statements, fund accounting, and internal controls.
- Trauma-informed care, harm reduction, and de-escalation practices.
- Yardi or comparable property management software.
- Leadership and coaching managers.
- Prioritizing competing operational needs.
- Holding teams accountable with fairness and respect.
- Using performance data to identify problems and drive corrective action.
- Responding calmly and effectively to emergencies and resident crises.
- Collaborating across departments with respect for resident dignity.
- Writing clear reports, correspondence, and responses to agency findings.
- Thought leadership.
- Results leadership.
- People leadership.
- Personal leadership.
- Communication.
- Integrity.
- Fairness.
- Ethical business practices.
Location
- 1350 Folsom Street - San Francisco, CA
Work Type
- Initially fully onsite in an office setting and at residential properties
- Opportunity to work from home one day per week after 90-days
Experience Level
- Five or more years of property management experience
- At least three years in a supervisory role
Education Level
- Bachelor’s degree in business, public administration, or a related field
- MBA preferred
Salary/Compensations
- $135079.00 - $137154.00
Benefits
- Industry leading healthcare benefits to support your physical and mental well-being.
About the Company
- At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
- While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable.
- ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.
Equal Opportunity
- We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.