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About the Role
Support the daily operation and leadership of the Security & Safety Department. Supervise and develop Security Officers through coaching, training, and performance management. Monitor and maintain CCTV, access control, fire alarm, and life safety systems. Conduct security patrols, risk assessments, and safety inspections throughout the property. Lead emergency response activities and support crisis management procedures when required. Investigate incidents, prepare reports, and implement corrective and preventive actions. Coordinate fire drills and emergency preparedness training programs. Ensure compliance with company policies, local regulations, and safety standards. Collaborate with hotel departments, building management, police, fire authorities, and external partners. Promote a strong safety culture across the hotel.
Responsibilities
- Support the daily operation and leadership of the Security & Safety Department.
- Supervise and develop Security Officers through coaching, training, and performance management.
- Monitor and maintain CCTV, access control, fire alarm, and life safety systems.
- Conduct security patrols, risk assessments, and safety inspections throughout the property.
- Lead emergency response activities and support crisis management procedures when required.
- Investigate incidents, prepare reports, and implement corrective and preventive actions.
- Coordinate fire drills and emergency preparedness training programs.
- Ensure compliance with company policies, local regulations, and safety standards.
- Collaborate with hotel departments, building management, police, fire authorities, and external partners.
- Promote a strong safety culture across the hotel.
Requirements
- Previous experience in Security, Safety, Loss Prevention, or a related field.
- Leadership or supervisory experience is preferred.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and effective in emergency situations.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Office applications.
- Ability to work flexible shifts, including nights, weekends, and public holidays.
- English communication skills are an advantage.
- Professional, reliable, and highly responsible.
- Strong attention to detail and integrity.
- A team player with a collaborative mindset.
- Service-oriented with a proactive approach to safety and security.
Skills
- CCTV operation
- Access control systems management
- Fire alarm systems management
- Life safety systems management
- Risk assessment
- Safety inspection
- Emergency response
- Crisis management
- Incident investigation
- Report preparation
- Fire drill coordination
- Emergency preparedness training
- Compliance with regulations
- Collaboration
- Safety culture promotion
- Microsoft Office proficiency
Location
- Tokyo, Japan
Work Type
- Full-time
- Shift-based schedule
Experience Level
- Previous experience in Security, Safety, Loss Prevention, or a related field
- Leadership or supervisory experience preferred
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.