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About the Role
As the Assistant Store Manager, you will support the Store Manager in leading the team in a fast-paced retail environment to deliver an unbeatable client experience. This role is crucial for driving business growth, fostering a strong selling culture, and ensuring operational excellence.
Responsibilities
- Utilize and exploit data to support operational decisions and develop strategies for business growth and sales conversion.
- Drive a selling culture within the team to meet KPIs and promote Sephora's values.
- Motivate the team to consistently raise performance and capability.
- Support the development of internal talent.
- Implement a continuous improvement mentality within the team.
- Work in partnership with the wider team.
- Energize the team to deliver first-class customer service in a fast-paced environment.
- Assist in managing the profit and loss of the store.
- Monitor shrinkage percentages and sales conversion.
- Promote the Sephora Collection brand.
- Forecast sales to maximize profitability.
- Drive operational incentives including brand events and training.
- Support visual merchandising changes to ensure the store represents cleanliness and the Sephora brand and culture.
- Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed.
- Provide feedback and career development, coaching, learning, and recognition.
- Monitor KPIs and help develop store talent.
Requirements
- 2-3+ years of experience in retail/store line management.
- Previous retail management experience at a big box retailer or multi-site experience.
- Excellent organizational, analytical, and business management skills.
- Hands-on leadership style with a willingness to be on the sales floor.
- Ability to attract, identify, and inspire talented employees.
- Strong emotional intelligence, communication skills, and ability to influence team members.
- Flexible work schedule with availability for weekends, before/after store hours, and evenings.
- Ability to provide 5 full days of availability across key trading times, including late-night and weekend availability.
Skills
- Client-centric service
- Leadership
- Team motivation
- Business management
- Sales forecasting
- Performance monitoring
- Talent development
- Customer service
- Operational decision-making
- Communication skills
- Emotional intelligence
- Influencing skills
Location
- Broadway store
Work Type
- Full-Time
Experience Level
- Retail/store line management
- Retail management
Benefits
- Opportunities for personal development in Australia and New Zealand
- Opportunities across global luxury brands
- Gifted products throughout the year
- Store discounts of up to 45%
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Mental Health wellbeing programs available 24/7
- Life insurance
- Fun social calendar
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is a leading global beauty retailer.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Sephora has circa 36 stores across Australia and New Zealand.
- Sephora has a growing online platform and plans to expand year on year.
- Sephora has head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment for reasonable adjustments.