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About the Role

The Customer Service Specialist manages end-to-end order logistics and delivers a seamless experience for customers. This role coordinates order processing, tracks shipments, resolves order-related issues, and maintains clear, proactive communication with both customers and internal teams to ensure accurate and timely fulfillment.

Responsibilities

Serve as the primary point of contact for customers regarding order status, delivery timelines, and logistics inquiries.
Process and manage customer orders accurately within the order management and ERP systems.
Coordinate with warehouse, shipping, and supply chain teams to ensure timely and accurate order fulfillment.
Monitor and track shipments, proactively communicating updates, delays, or changes to customers.
Resolve order-related issues promptly, professionally, and with a strong focus on customer satisfaction.
Maintain accurate records of orders, customer communications, and issue resolutions in the appropriate systems.
Provide exceptional customer service through phone, email, and other communication channels.
Handle inbound calls in a call center-style environment while maintaining a high level of service quality.
Collaborate with internal departments to improve order flow, streamline processes, and enhance overall customer satisfaction.
Use initiative to identify potential problems in the order process and recommend practical solutions.
Manage multiple priorities in a fast-paced environment while meeting deadlines and service level expectations.

Requirements

3+ years of experience in a customer-facing role, such as customer service, call center, or order management.
13 years of experience specifically in customer service, order management, or a related operational role.
Proven experience with order entry and order processing in business systems.
Experience working with ERP systems, including SAP or similar platforms.
Strong customer service skills with the ability to build rapport and maintain positive relationships.
Excellent verbal and written communication skills.
Strong problem-solving abilities and sound judgment in resolving customer and order issues.
High level of organizational skills and attention to detail.
Proficiency in Microsoft Office, including tools such as Outlook, Excel, and Word.
Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities.
Demonstrated ability to handle inbound calls in a professional and efficient manner.
Ability to collaborate with cross-functional teams, including warehouse, shipping, and supply chain.

Skills

Order management
ERP systems
SAP
Customer service
Communication skills
Problem-solving
Organizational skills
Attention to detail
Microsoft Office
Outlook
Excel
Word
Call center operations

Location

New Berlin, WI

Work Type

Contract to Hire
Onsite

Experience Level

3+ years of experience in a customer-facing role
13 years of experience specifically in customer service, order management, or a related operational role

Education Level

High school diploma or equivalent
Associate or bachelors degree preferred

Salary/Compensations

$21.00 - $23.00/hr

Benefits

Medical
Dental
Vision
Critical Illness
Accident
Hospital
401(k) Retirement Plan
Life Insurance
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.
AI helps assess applications and qualifications, but final decisions are made by our hiring team.
By applying, you acknowledge and agree that your application may be reviewed using AI tools.