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About the Role
Lead front office operations and ensure an exceptional guest experience. Inspire, coach, and empower your team to deliver outstanding service while upholding Concord and brand standards. This role is perfect for those who enjoy engaging with others, leading a team, and creating memorable guest experiences. Many of our Front Office Managers advance within a couple of years to Assistant General Manager roles.
Responsibilities
- Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
- Personally model responsiveness, professionalism, and a proactive guest-focused approach.
- Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
- Empower associates to deliver excellent service and recognize them for success.
- Act as Manager on Duty and provide support across all hotel operations when needed.
- Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
- Oversee scheduling, payroll, recruiting, training, and development of front office staff.
- Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
- Monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas.
- Promote a safe, secure, and compliant work environment while addressing potential hazards proactively.
- Support preventive maintenance and ensure the physical property is well-maintained.
Requirements
- Previous hotel front office leadership experience preferred.
- Strong communication, organization, and problem-solving skills.
- A hands-on, proactive leadership style with the ability to coach and motivate a team.
- Financial acumen and experience with hotel systems strongly preferred.
- Commitment to guest service, professionalism, and operational excellence.
Skills
- Communication
- Organization
- Problem-solving
- Leadership
- Guest service
- Financial controls
- Cash handling
- Property maintenance
Work Type
- Full-Time
Experience Level
- Leadership experience preferred
Salary/Compensations
- $29 - $31 per hour
Benefits
- Competitive wages
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
- Performance-based bonus eligibility
About the Company
- Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
- We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
Equal Opportunity
- We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”