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About the Role
This role provides expert technical support for fire suppression products to customers and internal stakeholders across Australia and New Zealand. It involves troubleshooting, fault-finding, developing technical drawings, and delivering technical training, acting as a trusted technical advisor.
Responsibilities
- Provide expert technical support for fire suppression products to customers and internal stakeholders across Australia and New Zealand via phone, email, online channels, and onsite visits.
- Support commissioning activities, troubleshooting, and fault-finding to ensure optimal product performance.
- Develop and provide technical drawings, layouts, and engineering support for fire suppression solutions introduced into the ANZ market.
- Collaborate with global and regional technical support teams to source and deliver accurate product and application information.
- Partner with Business Development Managers by providing technical expertise, product specifications, and sales support.
- Deliver high-quality technical training programs to consultants, engineers, contractors, and field service teams.
- Act as a trusted technical advisor, helping customers navigate industry codes, standards, and best practices in fire suppression.
Requirements
- Experience within the Fire Protection, Fire & Safety, Mechanical Engineering, Industrial Building Products, or related engineering industries.
- Strong ability to interpret technical documentation, datasheets, Australian Standards, and industry codes.
- Excellent analytical and troubleshooting skills with a practical, solutions-focused approach.
- Experience delivering technical training, presentations, or knowledge-sharing sessions.
- Strong communication and stakeholder management skills, with the ability to engage confidently across all levels of business and industry.
- Excellent technical writing skills with the ability to produce clear documentation and customer communications.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience with AutoCAD or similar design software.
- Mechanical aptitude and confidence working with technical equipment and hand tools.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Applicants must have full working rights in Australia.
- Pre-employment checks, including references, medical assessment, criminal history screening, and drug & alcohol testing, will apply.
Skills
- Technical support
- Troubleshooting
- Fault-finding
- Technical drawing
- Engineering support
- Collaboration
- Technical expertise
- Product specifications
- Sales support
- Technical training
- Presentations
- Knowledge-sharing
- Stakeholder management
- Technical writing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- AutoCAD
- Mechanical aptitude
- Working with technical equipment
- Working with hand tools
- Organisational skills
- Managing multiple priorities
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Technical professional
Education Level
- Certificate IV in Training and Assessment (or equivalent) will be highly regarded
Benefits
- Opportunities for professional development
- Training opportunities
- Career progression across a global organisation
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- We partner with customers to optimize energy use, reduce carbon emissions, and deliver resilient solutions across high-growth sectors including data centres, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- For more than 140 years, Johnson Controls has delivered solutions where performance matters most.
- Backed by world-class technology, lifecycle services, and an industry-leading field organization, we help customers achieve tangible results while shaping a safer and more sustainable future.
- Johnson Controls is a globally recognised leader in fire protection and building technologies.
- We foster a high-performance culture where everyone is empowered to contribute, innovate, and grow.
Equal Opportunity
- At Johnson Controls, diversity and inclusion are fundamental to our success.
- Your ideas matter, your expertise is valued, and your impact is recognized.