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About the Role
At Crown Sydney, we create exceptional experiences in a world-class luxury environment. We are looking for an experienced and motivated Cage Area Manager to lead our Cage & Count operations and inspire a high-performing team to deliver service excellence. Reporting to the Cage Operations Manager, you will oversee day-to-day operations, ensuring outstanding guest experiences, strong team performance, and strict compliance within a highly regulated environment. This is a pivotal leadership role where you’ll shape both operational outcomes and team culture.
Responsibilities
- Lead and support Cage operations to ensure efficiency, accuracy, and compliance
- Deliver exceptional, personalised guest service with every interaction
- Coach, develop, and inspire team members to achieve high performance
- Collaborate across departments to support seamless operations and premium service standards
- Maintain strong attention to financial processes, including cash handling and reconciliation
- Uphold regulatory requirements and licensing standards
Requirements
- Experience in Cage operations - preferred
- Proven leadership experience with a focus on team development and engagement
- Strong customer-centric mindset, ideally gained in a face-to-face service environment
- Experience in cash handling, reconciliation, and financial controls
- Excellent communication and stakeholder management skills
- Ability to perform under pressure in a dynamic, regulated environment
- Flexibility to work across 24/7 roster
- Eligibility to obtain and keep a Casino Special Employee Licence
Skills
- Customer service
- Operational excellence
- Attention to detail
- Integrity
- Cash handling
- Reconciliation
- Financial controls
- Communication
- Stakeholder management
Location
- Sydney
Work Type
- Full-time
Experience Level
- Experienced
Benefits
- Opportunities for career advancement and growth
- Fitted uniforms provided and laundered by Crown
- Generous discounts across all Crown hotels and restaurants Australia wide
- Complimentary meals at our on-site staff restaurant
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, banking & finance, technology, parking
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.