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About the Role
The Implementation Consultant delivers onboarding and implementation support to new clients and customers in the Asia-Pacific region, helping to implement academic integrity and assessment technology solutions. This role is key to ensuring customers recognize the value of their investment in our products and involves managing customer relationships, coordinating technical implementation, and acting as a trusted advisor.
Responsibilities
- Coordinates with Onboarding Consultants and internal stakeholders to ensure smooth technical implementation and manage client expectations.
- Utilizes project scheduling and control tools to monitor project plans and drive timelines and deliverables.
- Attends/leads virtual and/or onsite meetings and distributes communication to appropriate team members.
- Acts as an expert and trusted advisor in all Turnitin products and LMS integrations.
- Delivers administrator orientations to new and existing clients.
- Determines customer needs to optimize configuration and recommends best practice solutions.
- Acts as liaison between customers and technical teams for updates and improvements.
- Partners cross-functionally with sales, UX, product management, and engineering teams.
- Supports the sales team with integration-related queries.
- Facilitates customer interactions with Support, Onboarding, and other customer-facing teams.
- Helps develop processes to improve onboarding tasks.
- Works closely with the Account Management team to help prevent churn and increase customer uptake.
- Provides customer feedback and/or requirements to the Product team.
- Actively progresses own personal development.
Requirements
- 3-5 years of experience in educational technology (Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist) OR experience in education (instructional technology specialist, instructional designer, technology staff, or similar role).
- Excellent written and verbal communication skills.
- Compelling presentation skills for both online and in-person delivery.
- Ability to collaborate with internal teams for the benefit of the customer.
- Proven capability in managing high-level relationships within an institution or system.
- Ability to manage multiple projects concurrently.
- Ability to travel for on-site client visits or conferences as needed.
Skills
- LMS integrations
- Project scheduling and control tools
- Change management processes
- AI solutions
- Automation tools
- Ethical use of AI in education
- Responsible guidance on privacy
- Appropriate use of AI
- Academic integrity
Location
- Asia-Pacific region
- Remote
Work Type
- Remote-first
- Full-time
Experience Level
- 3-5 years
Benefits
- Generous time off
- Health and wellness programs
- Remote-first culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self-Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
About the Company
- Turnitin is a recognized innovator in global education with over 25 years of experience partnering with educators and institutions.
- We develop learning integrity solutions that recognize the enduring value of critical thinking.
- Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries.
- Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
- Our values include Customer Centricity, Passion for Learning, Integrity, Action & Ownership, One Team, and Global Mindset.
- We offer a remote-first culture that empowers employees with purpose and accountability.
- Our diverse community is unified by a shared desire to make a difference in education.
Equal Opportunity
- Turnitin recognizes it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!