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About the Role

The Supervisor Residential oversees the performance and quality of therapeutic services provided by Residential program staff, ensuring the efficiency of daily operations including scheduling, hiring, training, regulatory compliance, and the safety of youth, families, and staff. This role is responsible for creating a safe, nurturing, and peaceful environment that promotes the development of life and social skills for clients and families.

Responsibilities

Supervise Residential staff, including scheduling, hiring, training, and performance management.
Implement participant treatment goals and objectives with Residential staff in collaboration with the treatment team.
Train direct reports to engage with youth by creating emotional and physical safety and security.
Maintain staff schedules to ensure adequate coverage and compliance with policies and regulations.
Ensure and oversee ongoing professional development for staff to enhance their ability to assume a wider range of responsibilities.
Organize and communicate youth schedules and routines.
Facilitate team meetings and document decision and process changes.
Manage and prioritize emergency situations.
Ensure a safe and sanitary physical living environment.
Recognize and address behavior dysregulation, including aggression, and maintain proficiency in behavior management and Therapeutic Crisis Intervention (TCI), including physical interventions.
Communicate necessary and appropriate information regarding youth with families, internal and external stakeholders, and funders.
Develop, maintain, and update all required documentation for regulatory compliance and agency protocols in a timely manner.
Follow established procedures for passing/administering medications.
Partner with the Unit Manager to delegate tasks in alignment with staff strengths and interests.
Communicate, support, and link Hillside's mission, vision, values, goals, and strategies to everyday work.
Establish clear, meaningful, challenging, and attainable objectives and expectations aligned with organizational goals.
Align the right work with the right people; delegate tasks according to strengths and interests.
Ensure staff have the skills and resources to be successful.
Provide staff with coaching, training, and opportunities for growth.
Treat staff fairly and consistently.
Share accountability when delegating and involve staff in setting performance goals.
Ensure Hillside policies, procedures, and all applicable governmental laws/regulations/guidelines are followed.
Make decisions and have the authority to implement decisions within the area of responsibility.

Requirements

High School diploma or GED required.
Minimum 2 years of experience in a residential care setting required.
Minimum 1 year of leadership experience required.
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for a minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Demonstrate emotional competence and good judgment required to build productive, engaged children, youth, staff and family relationships while implementing required rules, expectations and routines.
Ability to complete all required documentation in a timely fashion according to established policies and regulations.
Ability to recognize and address escalating and dysregulated youth behavior and utilize training provided in behavior management and Therapeutic Crisis Intervention (TCI), including the use of physical interventions (holds).
Demonstrate problem-solving and conflict resolution skills with self and others.
Consistently meet the highest standard for ethical and professional conduct towards all.
Must be able to work a variable schedule including evenings and weekends.
Occasional sitting (up to 4 hours).
Occasional standing (up to 1 hour).
Occasional walking (up to 2.5 hours).
Occasional driving (up to 8 hours).
Continuous balancing (up to 8 hours).
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours).
Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis.
Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis.
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.).
Occasional exposure to changes in temperature, dust, fumes, gases or chemicals.
Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation.
Ability to change positions as needed.
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor using certified techniques.

Skills

Therapeutic services
Program operations
Scheduling
Hiring
Training
Regulatory compliance
Safety management
Behavior management
Therapeutic Crisis Intervention (TCI)
Physical interventions (holds)
Problem-solving
Conflict resolution
Ethical conduct
Professional conduct
Documentation
Medication administration
Communication
Team collaboration
Leadership
Management
Delegation
Coaching
Performance management
Emotional competence
Good judgment
Manual dexterity
Grasping
Fine manipulation

Location

Central & Western New York

Work Type

Full-time
Variable scheduling including evenings and weekends

Experience Level

Minimum 2 years of experience in a residential care setting
Minimum 1 year of leadership experience

Education Level

High School diploma or GED

Salary/Compensations

$23.50 Minimum pay rate
$33.00 Maximum pay rate, based on experience

Benefits

Generous paid time off
Paid holidays
Comprehensive medical, dental and vision coverage
Flexible spending account
403(b) retirement savings plan with employer match
Employee Assistance Plan

About the Company

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
We provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
Upon request, reasonable accommodations will be provided for the disabled.