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About the Role

AXIS is seeking a Claim Manager – Casualty Programs to join our North America Claims team. This role reports to the Head of North America Programs Claims and will lead a team dedicated to Casualty Programs and TPA Oversight, with a focus on New York Labor Law.

Responsibilities

Oversight and direct management of claims, including investigation, analysis, and evaluation of coverage liability and damages, within best practices.
Provide technical advice, training, and guidance to direct reports and TPA/Contractor adjusters, including strategic direction.
Recruit, hire, and retain top talent, and develop appropriate succession plans.
Review claims to determine the nature of loss, coverage provided, and scope of claim, and to guide strategic direction regarding settlement/disposition of claims.
Develop and maintain relationships with internal and external partners as their lead contact within the claims department for assigned claims and the claims of direct reports.
Collaborate closely with the Specialty Complex Claims team regarding coverage disputes, including litigation and arbitration matters initiated by Axis issuing companies and when Axis issuing companies are parties to such litigation.
Collaborate across disciplines and business units, including the general counsel team overseeing errors and omissions issues arising from claims handling.
Escalate coverage issues and recommend outside coverage counsel assignments for approval where warranted.
Formulate claims and litigation strategies, assign, direct, and manage outside counsel.
Manage costs, including use of coverage counsel and litigation costs, and collaborate with the Litigation Management and Vendor Management teams to ensure cost management and the development/enhancement of vendor panels.
Foster relationships and communicate extensively with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors (both external and internal).
Support underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments.
Maintain documentation of key line of business statistics and metrics.
Lead and participate in presentations and discussions with Underwriters and Insureds on large losses and claim trends.
Lead and participate in monthly meetings with Program/TPA partners, claim audits, audit wrap-up meetings, and formal result reporting.
Identify liability and coverage trends and issues with both individual and portfolio impact, and formulate processes and strategies for handling such claims, ensuring accurate and consistent claims management across impacted underwriting segments and lines of business.
Actively coach and mentor direct reports, provide regular feedback, and develop employees for broader roles and responsibilities that support professional growth and development, working collaboratively with HR Business partner support and guidance.
Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners.
Demonstrate AXIS behaviors that support and align with AXIS values: People, Decisiveness, Excellence, and Stronger Together.

Requirements

5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims.
Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management (both directly managed and TPA managed claims).
Demonstrated ability to influence and collaborate at all organizational levels, internally and externally.
Ability to identify and resolve complex, disputed claims.
Analytical thinker that can drive results using all facets of the legal and claims processes.
Understanding of and ability to balance immediate claim issues with broader portfolio impact and customer service impact of coverage disputes and issues.
Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.
Demonstrated ability and experience handling casualty claims involving a wide variety of loss scenarios, as well as reporting and presenting about same to senior management.
In-depth knowledge of claims, litigation, arbitration, and trial processes.
Excellent analytical, investigative, and negotiating skills.
Juris Doctor Preferred.
Technical knowledge, skills, and training within the field to include complex coverage analysis and experience.
Confidence in coverage, evaluation, and reserving.
Excellent writing and editing skills.
Solid negotiation and settlement skills.
Supervisory perspective, with experience providing direction and authority to adjusters.
Familiarity with KPI, Data, and Metrics a plus.
Valid licenses by state as required and add states to certifications as needed.
Travel is associated with this role (e.g., team management, court proceedings, mediations, and settlement).

Skills

Casualty Programs
TPA Oversight
New York Labor Law
Leadership
Organization
Management
Influence
Collaboration
Complex Claims Resolution
Analytical Thinking
Legal Processes
Claims Processes
Oral Communication
Written Communication
Negotiation
Settlement
Coverage Analysis
Evaluation
Reserving
Writing
Editing
Supervision
KPI
Data Analysis
Metrics

Location

United States of America

Work Type

Hybrid

Experience Level

5-10+ years of claims management experience

Education Level

Juris Doctor Preferred

Salary/Compensations

$160,000 to $190,000

Benefits

Competitive target incentive compensation
Comprehensive and competitive benefits package
Medical plans for you and your family
Health and wellness programs
Retirement plans
Tuition reimbursement
Paid vacation

About the Company

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
AXIS is a leading provider of specialty insurance and global reinsurance.
We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions.
Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.