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About the Role
K&G Fashion Superstore is seeking Senior Customer Service Representatives to assist with all aspects of the customer experience. We invest in our people and foster an inspirational, inclusive, and innovative culture where every team member has a sense of belonging.
Responsibilities
- Assist management with register opening and closing procedures.
- Monitor cash handling and perform audits and end-of-shift drawer counts.
- Follow standard operating procedures for customer purchases, returns, exchanges, store credits, and discounted transactions.
- Secure cash and other negotiable documents.
- Incorporate suggestive selling techniques when assisting customers.
- Respond to customer inquiries and needs.
- Assist with replenishing merchandise, store layout, and recovery.
- Perform general housekeeping of the store.
- Monitor and maintain floor stock and fitting room areas.
- Maintain awareness of product knowledge, POS instructions, merchandise promotions, and advertisements.
Requirements
- Customer service experience or a culture of customer-obsession.
- Ability to be customer-ready and deliver a world-class experience.
- Desire to learn and adapt to new programs.
- Ability to work well and consult with associates at all levels.
- Ability to contribute to a positive work environment.
- Ability to stand and walk for the majority of the work shift.
- Ability to frequently bend, squat, and twist.
- Ability to lift up to 50 lbs.
- Ability to climb a ladder to reach merchandise and/or supplies.
- Ability to see and distinguish between fabric patterns and colors.
Skills
- Customer service
- Suggestive selling
- Cash handling
- Merchandise replenishment
- Store layout
- Inventory management
- Customer relationship management
Location
- Onsite
Work Type
- Full-time
- Flexible schedules
Experience Level
- Senior
Salary/Compensations
- $17.65-$22.95/hr
Benefits
- Competitive hourly rates
- Flexible schedules
- Tuition reimbursement
- Generous employee discount on first purchase
- Ongoing discounts on purchases made at any Tailored Brands store.
About the Company
- For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.
- K&G offers a wide selection of designer brands discounted up to 60% off department store prices at its 80 stores.
- K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.
- We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging.
- We help people confidently express their true selves so they can be their best.
Equal Opportunity
- Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.