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About the Role
Crimson Education is the world’s leading college admissions consulting firm, helping ambitious students gain admission to top universities through expert-led guidance and data-driven strategies. We are backed by leading VC firms and operate in 21 markets worldwide.
Responsibilities
- Coordinate, engage, and facilitate the student’s journey with Crimson to help them achieve their goals.
- Serve as the main point of contact for students and parents, linking them with the wider Crimson team.
- Advise the team on value-added solutions to support students.
- Provide the global team with insights into local cultural nuances and demands.
- Keep up to date on students’ progress and report regularly to the team.
- Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
Requirements
- 1-2 years of experience in customer service, project management, or a transferable role.
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness, and adaptability.
- High level of resilience and ability to thrive in a fast-paced startup environment.
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
- Outstanding organizational skills.
- Excellent written and verbal communication skills.
- Collaborative, with an openness to give and receive feedback.
Skills
- Customer service
- Project management
- Cultural awareness
- Adaptability
- Problem-solving
- Organizational skills
- Written communication
- Verbal communication
- Collaboration
- Feedback reception
Location
- Remote
Work Type
- Flexible working environment
- Full-time
Experience Level
- 1-2 years
Benefits
- Limitless development and exposure
- Internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year
- Psychologist on staff
- Insightful fireside chats and workshops
- Radical Candor feedback approach
About the Company
- Crimson Education is the world’s leading college admissions consulting firm.
- We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies.
- Crimson students are 7x more likely to get into the Ivy League than their peers.
- We were recently featured on the front page of the Wall Street Journal.
- Crimson is the only college admissions consultancy that brings together former Ivy League and Top 20 admissions officers, professors and PhD teaching fellows from leading universities, past ISEF winners and judges, and capstone project mentors.
- We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac.
- We recently closed a USD $40M Series D funding round at a USD $640M valuation.
- We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.