Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Manager, Operational Excellence role.

Rezi rewrites your resume against Hospital for Special Surgery's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Manager, Operational Excellence posting at Hospital for Special Surgery — free, in seconds.

About the Role

The Operational Excellence (OE) team partners with leaders and teams across HSS to turn enterprise priorities into disciplined execution and measurable impact. We combine data, clarity, and trusted relationships to build systems and processes that accelerate performance, strengthen operating models, optimize capacity and access across ambulatory and perioperative care, and instill a continuous improvement mindset across the organization. Our work spans strategic execution, operating model design, portfolio management, and continuous improvement, all in service of delivering measurable, lasting results for patients and the organization. The OE department is highly visible, reporting to the Vice President of Hospital Operations and Operational Excellence, and all members have the opportunity to work with multidisciplinary teams comprised of clinical and business leaders. As part of this team, you will help shape how HSS operates today and scales for the future.

Responsibilities

Lead initiatives focused on optimizing block time allocation, utilization, and release policies in collaboration with surgical chiefs, OR scheduling, and hospital leadership.
Develop and maintain analytic frameworks to monitor block utilization, on-time starts, turnover time, case cancellations, and overall OR throughput.
Identify and implement evidence-based best practices for perioperative flow, including pre-surgical testing, day-of-surgery preparation, PACU throughput, and surgical scheduling optimization.
Partner with surgical teams to design and sustain improvements in first-case on-time starts and intraday OR schedule management.
Support development and governance of block time committees and OR efficiency councils, including agenda preparation, data synthesis, and follow-through on action items.
Lead and execute strategic perioperative projects to achieve operational efficiency and support margin improvement.
Partner with OR, surgical, and anesthesia leaders to optimize functional area performance, ensuring productivity, efficiency, and structural effectiveness.
Collaborate with physicians, clinicians, and operational leaders to redesign patient workflows, care touchpoints, and the perioperative experience.
Serve as a thought partner and facilitator for governance structures managing perioperative performance improvement.
Drive a variety of perioperative performance improvement initiatives.
Create and facilitate highly effective infrastructures for collaborative decision-making and initiative advancement.
Leverage a continuous improvement mindset to design and implement perioperative best practices.
Build project plans, prepare final deliverables, and lead stakeholder alignment to ensure successful execution of operational priorities.
Support perioperative capacity planning and forecasting efforts through data analysis, scenario modeling, and evaluation of future operational demand and resource needs.
Offer executive project management support to C-suite and surgical leaders, including the Chief Operating Officer, Chief Strategy Officer, Surgeon-in-Chief, and Vice President, Perioperative Services on a variety of special projects.
Contribute to Operational Excellence team development, including performance management, professional development, and mentoring of junior team members.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Engineering, Statistics, or a related field
Minimum 5 years of consulting, operational excellence, strategy, or equivalent experience with increasing responsibility
Demonstrated experience managing projects end-to-end and leading cross-functional teams
Experience using MS Office Suite and data visualization tools to produce high-quality deliverables

Skills

Strong proficiency in analytical and presentation tools (e.g., Excel, PowerPoint, Visio)
Ability to manage multiple complex projects, priorities, and deadlines with minimal oversight
Strong verbal and written communication skills; ability to present confidently to senior leadership
Structured problem-solving and critical thinking skills; able to synthesize ambiguous information into clear recommendations
Demonstrated stakeholder management and facilitation skills, including ability to influence without authority
People management or formal mentoring experience, with ability to set clear expectations and develop junior staff
Strong understanding of operational KPIs across one or more care delivery areas
Experience with workforce planning, labor productivity, or organizational design concepts
Ability to navigate complex, matrixed organizations with multiple clinical and operational stakeholders
Experience in healthcare-focused consulting or an academic medical center environment
Master's degree in a related field (e.g., Industrial & Systems Engineering, Healthcare Administration, or Operations Research)
Experience with Tableau or similar BI tools
Experience with Epic applications
Lean/Six Sigma certification or equivalent experience
Experience supporting or designing care delivery models in an acute or ambulatory setting
Familiarity with healthcare workforce management systems or labor analytics tools

Location

Work Type

Hybrid
Regular Full time

Experience Level

Minimum 5 years of consulting, operational excellence, strategy, or equivalent experience with increasing responsibility

Education Level

Bachelor's degree in Healthcare Administration, Business Administration, Engineering, Statistics, or a related field
Master's degree in a related field (e.g., Industrial & Systems Engineering, Healthcare Administration, or Operations Research)

Salary/Compensations

$111,500.00 - $170,000.00

Benefits

Eligible for additional benefits consistent with the role

About the Company

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.