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About the Role
You'll own the customer relationship from signed contract to long-term success, including implementations, onboarding, training, ongoing support, and acting as the voice of the customer to Product and Sales teams. You will define how customer deployments are done at Grotto and set the standard for scaling.
Responsibilities
- Configure the platform and train customer teams during onboarding.
- Run training sessions to get leasing teams excited about using Grotto.
- Provide ongoing support, acting as the primary point of contact for customer issues.
- Track usage and engagement signals to proactively address potential drop-offs.
- Act as the bridge between customers and Grotto's Product and Sales teams, providing customer insights.
- Define and set the standard for customer deployment processes.
Requirements
- Unreasonably organized with a high attention to detail.
- AI-Native: Instinctively uses AI tools to enhance job performance.
- Warm demeanor with a genuine curiosity about people.
- Crisp communication skills, able to convey information concisely.
- Customer-obsessed with a history of going above and beyond for clients.
- High agency, with a bias for action and proactive problem-solving.
Skills
- Customer Relationship Management
- Platform Implementation
- Customer Training
- Customer Support
- Product Feedback
- Sales Support
- Process Definition
- AI Tool Utilization
- Communication
- Organization
Location
- New York City
Work Type
- In-Person
- Full-Time
Experience Level
- 2-10 Years Experience
About the Company
- Grotto AI's mission is to help humans shine in life's most important moments by building the performance layer for frontline work, starting in housing.
- The company's AI coaching and intelligence guides leasing agents in real time during tours and calls to drive results.
- Grotto AI has secured $10M in seed funding led by ICONIQ.
- The company boasts best-in-class revenue growth for vertical AI.
- Customers include top-10 largest apartment owners, developers, and managers.
- The team is led by veterans in vertical AI.
- Grotto AI was founded by Nick Deveau and Ben Epstein, who previously built EvolutionIQ, an insurance AI company acquired for $730M.
- The company is lean, moves fast, and is backed by significant investment.