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About the Role

Action is seeking a 32-hour part-time Front Desk Associate to join our team at Yerba Buena Island in San Francisco. This role is crucial for representing Action Property Management and the Association by delivering exceptional customer service and ensuring resident satisfaction.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls
Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents

Requirements

Must be at least 18 years of age
Successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent
At least 6 months of customer service experience
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Skills

Customer service
Concierge services
Access control
Communication

Location

Yerba Buena Island, San Francisco

Work Type

Part-time
32 hours

Experience Level

6 months customer service experience
Hospitality, luxury retail or fine dining experience preferred
Hospitality Management college students or recent graduates highly desired

Education Level

High School Diploma or equivalent

Salary/Compensations

$31.00 - $32.00 Per Hour
$500 monthly travel stipend

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
Exclusive employee discounts through ADP Marketplace
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical, dental, vision, pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Proudly certified as a Great Place to Work® in 2025
Rated 4.0 stars on Glassdoor

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.