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About the Role
Lead a newly created team of forward-deployed UX designers who embed directly with customers to understand their mission and evaluate continuous readiness. Co-create solutions and validate design decisions in real-world settings, translating understanding into product direction and developing innovative AI-native solutions.
Responsibilities
- Shape the product experience for deployments, connecting it to customer readiness and account success.
- Apply and refine design principles to ensure a coherent product experience.
- Identify and measure critical workflows, providing synthetic data to enrich the core product.
- Design systems, not just screens, by collaborating with engineering and data partners.
- Define and test patterns for human-AI collaboration in agentic workflows.
- Contribute to a scalable design system and interaction language.
- Lead forward-deployed UX designers at customer sites, using field observation and testing to inform product and design decisions.
- Drive alignment with other forward-deployed roles, go-to-market, and core platform teams.
- Recruit, mentor, and develop forward-deployed UX designers.
- Promote an AI-native way of working, including prototyping in code and working directly with models.
- Contribute to a culture of craft, collaboration, and candor.
Requirements
- U.S. Citizenship is required.
- 6+ years in product design, including 1+ year leading or mentoring designers.
- Track record of design shaping product and business outcomes in complex enterprise, analytics, or AI-native software.
- Systems thinking across products and workflows.
- Experience co-creating with domain experts in technical domains.
- Hands-on fluency with AI, including designing for agentic or model-driven products and understanding their failure modes.
- Deep grounding in research and HCI.
- Experience in high-growth environments building structure without slowing the team down.
Skills
- Product design
- Leadership
- Mentoring
- Systems thinking
- Service design
- AI
- Agentic workflows
- Model-driven products
- Research
- HCI
Location
- Arlington, VA
- Pittsburgh, PA
- San Francisco, CA
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- Manager
- 6+ years in product design
- 1+ year leading or mentoring designers
About the Company
- Air is the leader in Enterprise Readiness, aiming to establish readiness as a real-time condition.
- Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers.
- We reveal true capacity, expose real constraints, coordinate resources, and execute at the speed of operational demands.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.