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About the Role

The WAF & Internet Ingress and Edge Manager leads teams responsible for critical application protection and delivery services, including Web Application Firewall, bot and DDoS protection, content delivery, load balancing, and traffic management. This role provides service ownership, operational governance, resource leadership, and continuous improvement across these platforms.

Responsibilities

Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.
Confirm team members follow standard work, change controls, documentation expectations, and operational procedures.
Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed.
Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
Lead service reviews, problem management, root cause follow-through, and corrective action governance.
Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.
Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed.
Drive consistent documentation, runbooks, inventories, support records, and operating procedures.
Serve as an operational escalation point for significant availability, security, performance, or application delivery issues.
Coordinate cross-team response across WAF, ingress, cloud, firewall, network, application, and vendor resources.
Provide or support incident command when major incidents require structured coordination and stakeholder communication.
Ensure recovery actions, communications, technical decisions, and follow-up items are documented and completed.
Use incident and problem trends to improve resilience, monitoring, runbooks, and support readiness.
Own lifecycle planning across WAF, CDN, bot and DDoS capabilities, AWS ALB/NLB, AVI, Azure ingress, DNS, certificates, and associated automation.
Guide platform upgrades, maintenance, capacity planning, modernization, decommissioning, and vendor coordination.
Drive Infrastructure-as-Code, automation, configuration standardization, monitoring, and configuration drift remediation.
Identify opportunities to simplify onboarding, reduce manual effort, improve observability, and increase operational consistency.
Translate lessons learned into standard work and measurable service improvements.
Govern application onboarding, protection, service exposure, traffic management, and operational acceptance processes.
Ensure ownership, dependencies, DNS, certificates, routing, monitoring, security, support, and rollback requirements are understood before production changes.
Coordinate with application owners and dependent teams to minimize disruption and resolve blockers.
Maintain clear accountability for business decisions, technical approvals, and operational responsibilities.
Support predictable handoff from implementation into steady-state operations.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
3+ years of experience leading technical teams, service delivery, operations, or platform management.
Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.
Experience leading integrated WAF and application delivery teams in enterprise or regulated environments.
Experience with Cloudflare, Akamai, F5 Distributed Cloud, Imperva, AWS WAF, Azure WAF/Front Door, or comparable platforms.
Experience with Terraform, Git-based workflows, APIs, monitoring, SIEM integration, and operational automation.
Experience managing on-call models and coordinating major incident response.
Relevant certifications such as CISSP, CCSP, AWS Solutions Architect, AWS Advanced Networking, Azure Network Engineer Associate, ITIL, or comparable credentials.

Skills

Team and capacity management
Stakeholder and vendor leadership
Cross-tower coordination
Coaching and succession planning
Decision-making under pressure
WAF, CDN, bot and DDoS services
AWS ALB/NLB, AVI, Azure ingress
DNS, certificates, routing and traffic
Terraform and configuration automation
Monitoring and configuration drift
SLA/KPI and service review ownership
Incident command and escalation
Change, problem, and risk management
Lifecycle and roadmap governance
Standard work and continuous improvement

Location

Anywhere in Country

Work Type

Hybrid

Experience Level

8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
3+ years of experience leading technical teams, service delivery, operations, or platform management.

Education Level

Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.

Salary/Compensations

The base salary range for this job in all geographic locations in the US is $144,900 to $265,800.
The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $173,900 to $302,100.

Benefits

Medical and dental coverage
Pension and 401(k) plans
Wide range of paid time off options
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

About the Company

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.