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About the Role
The Billing Analyst supports the full billing and accounts receivable cycle by preparing and reviewing billing documents, analyzing patient and insurance accounts, and resolving billing issues in a fast-paced healthcare environment. This role involves frequent interaction with patients, insurance companies, and internal stakeholders to ensure accurate billing, timely collections, and continuous improvement of billing processes and systems.
Responsibilities
- Prepare, print, and organize billing documents accurately and on time.
- Review and process patient and insurance accounts to ensure accuracy and completeness.
- Analyze accounts to identify discrepancies, billing issues, and items requiring follow-up or correction.
- Follow up with insurance companies to resolve billing questions, denials, and outstanding claims.
- Communicate professionally with patients and insurance companies to address billing inquiries, payment questions, and account issues.
- Handle challenging conversations with patients and customers regarding outstanding balances and collections.
- Perform collections activities with customers, including contacting patients about overdue accounts and arranging payment plans.
- Monitor and manage accounts receivable, including reviewing and working aging reports to reduce overdue balances.
- Investigate and resolve billing issues promptly, escalating complex matters as needed.
- Enter and update billing and account data accurately into billing systems and spreadsheets.
- Use Microsoft Excel to perform data entry, run reports, and apply basic formulas, including VLOOKUP and HLOOKUP, to analyze billing and accounts receivable data.
- Collaborate with internal teams across multiple departments to support continuous improvements in billing operations and systems.
- Provide high-quality customer service to patients, insurance representatives, and internal stakeholders.
- Maintain strong attention to detail to ensure accuracy in billing, collections, and account documentation.
- Adhere to organizational policies, procedures, and deadlines.
Requirements
- Experience in billing and accounts receivable, including working with aging reports and collections.
- Proficiency in handling billing inquiries, resolving billing issues, and supporting collections activities.
- Strong customer service skills, with the ability to communicate clearly and professionally with patients and insurance companies.
- Comfort working with challenging conversations related to collections and sensitive financial discussions.
- Strong attention to detail and accuracy when reviewing and processing accounts and billing documents.
- Proficiency with Microsoft Office, including Microsoft Outlook and Microsoft Excel.
- Ability to perform basic Excel tasks, including data entry, formulas, and use of VLOOKUP and HLOOKUP functions.
- Experience working with billing systems and performing accurate data entry.
- Familiarity with the hospital, healthcare, and medical insurance industries.
- Experience using EPIC software in a healthcare or hospital billing environment.
- Ability to manage multiple tasks and accounts in a structured and organized manner.
Skills
- Billing
- Accounts Receivable
- Collections
- Aging Reports
- Customer Service
- Communication
- Microsoft Office
- Microsoft Excel
- VLOOKUP
- HLOOKUP
- Data Entry
- Billing Systems
- EPIC Software
Location
- Toronto, ON
Work Type
- On-site
- Contract
- Hybrid
Salary/Compensations
- $26.00 - $28.00/hr
About the Company
- Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.