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About the Role
Clio is seeking a Staff Program Manager, Marketing Enablement to design and build AI-first processes that enhance marketing team efficiency and effectiveness. This role focuses on creating scalable systems, tools, and resources to improve workflows, onboarding, and skills development.
Responsibilities
- Design and build AI-first processes for marketing enablement.
- Evaluate and pilot new tools, build custom workflows, and integrations.
- Establish governance, access controls, and adoption tracking for new systems.
- Develop a roadmap for department-wide opportunities including AI transformation and onboarding.
- Design systems with feedback loops for continuous program improvement.
- Identify team capability gaps using data and build scalable self-serve resources and learning tools.
- Build and maintain playbooks, SOPs, and internal tools to reduce tribal knowledge.
- Develop dashboards and tracking to measure program impact, including adoption rates and time-to-productivity.
- Collaborate with the Director, Marketing Strategy & Enablement to align roadmaps and define success metrics.
- Partner with IT and Legal to evaluate, procure, and deploy AI and productivity tools safely.
- Work with Marketing Sub-Team Leaders to understand capability gaps and co-design solutions.
- Drive adoption of new tools and systems within marketing functions.
Requirements
- 8+ years in marketing, revenue, or GTM enablement, learning & development, marketing operations, or a closely related technical field.
- Track record of building systems and tools, not just running programs.
- Hands-on technical depth, including comfort with APIs, prompt engineering, and automation tools (Zapier, Make, or similar).
- Ability to read and write code (Python, JavaScript) is a significant asset.
- Experience evaluating, piloting, and shipping generative AI tools into real workflows.
- Understanding of how marketing's tool stack fits together (CRM, marketing automation, analytics, content and workflow tools).
- Program management experience with a builder's bias, focusing on permanent system solutions.
- Strong communication and influence skills, able to explain technical decisions to non-technical stakeholders and program outcomes to engineers.
- Ability to earn trust quickly with both individual contributors and senior leaders.
Skills
- AI-first process design
- Workflow automation
- System architecture
- User research
- Data analysis
- Program management
- Technical writing
- API integration
- Prompt engineering
- Automation tools (Zapier, Make)
- Programming (Python, JavaScript)
- Generative AI tools
- Martech literacy
- Communication
- Influence
Location
- Vancouver
- Calgary
- Toronto
Work Type
- Hybrid
Experience Level
- Staff-level
Salary/Compensations
- $134,900 to $202,300 CAD
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching
- RESP contribution
- Clioversary recognition program
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Equal Opportunity
- We are dedicated to diversity, equity and inclusion.
- We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
- We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process.