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About the Role
Join Suncorp's Statutory Benefits team as a CTP Claims Advisor, supporting customers who have been injured in motor vehicle accidents.
Responsibilities
- Manage day-to-day activities across a portfolio of claims
- Build strong relationships with customers and provide regular updates throughout their claim
- Liaise with internal and external stakeholders, including medical and allied health professionals
- Gather and review information to make informed decisions around treatment and care
- Support customers through what can be a challenging and vulnerable time
- Maintain accurate records and meet legislative, regulatory and compliance requirements
Requirements
- Strong customer service experience and excellent communication skills
- Experience in healthcare, medical reception, allied health, general reception or sales will be highly regarded
- Previous insurance or claims experience is desirable, but not essential
- A great phone manner and ability to build rapport with a diverse range of customers
- Strong problem-solving and decision-making skills
- The ability to manage competing priorities in a fast-paced environment
- Confidence using technology and learning new systems
- A proactive, adaptable and collaborative approach
- Genuine interest in building a career and helping people
Skills
- Customer service
- Communication
- Liaison
- Information gathering
- Decision-making
- Record maintenance
- Problem-solving
- Technology proficiency
- Adaptability
- Collaboration
Location
- Hybrid
Work Type
- Hybrid working
Benefits
- Access to award-winning Shine platform for perks, wellbeing support, career development, and recognition
- Opportunity to receive performance-based incentives
- Suncorp shares for eligible employees
- Hybrid working
- Flexible leave
- 20 weeks paid parental leave
- Up to 5 days paid flexible leave annually
- Paid study support
- Career breaks
- On-the-job learning
- A $1,000 referral bonus for eligible employees
- Free wellbeing coaching
- Dedicated Employee Council
- Confidential EAP access
- Discounts at 900+ retailers
- Fitness Passport
- Reduced super fees
- Paid volunteer leave
- Donation matching
- Unlimited emergency response leave
About the Company
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Equal Opportunity
- Diversity is celebrated through employee resource groups and inclusive policies for all families
- If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact lisa.scanlon@suncorp.com.au [georgia.slattery@suncorp.com.au] for a confidential conversation.