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About the Role

This internship offers an opportunity to contribute to the web and mobile experiences that drive audience engagement, action, and giving. Product specialist interns will work with a cross-functional group of product managers, engineers, and designers to understand stakeholder and user needs and deliver compelling digital experiences that help the broader public understand and engage in the work the ACLU is doing.

Responsibilities

• Become an expert in nationwide websites and content management system and use that knowledge to help the people who publish on them succeed.
• Create support materials for internal users.
• Conduct microsite reviews to ensure sites meet quality and best-practice standards.
• Help draft clear messaging that keeps stakeholders informed about web updates.
• Build decks, documents, and other resources for product users.
• Share user feedback with the Product team to inform future improvements.
• Build deep working knowledge of WordPress publishing tools, including how national staff and affiliates use them and where they get stuck.
• Create, publish, and maintain support materials for users of web tools such as help articles, how-to guides, FAQs, and quick-reference resources.
• Conduct microsite reviews, checking setup, content, navigation, and formatting against best practices, and document issues and recommendations.
• Draft stakeholder messaging, including release notes, feature announcements, and web updates, for review by the Product team.
• Create decks, documents, training materials, and product walkthroughs for product users and internal teams.
• Gather questions and feedback from users and summarize recurring themes for the Product team.

Requirements

• Currently matriculated undergraduate students.
• Based in the U.S. for the entire duration of the internship.
• Excellent written communication skills, with the ability to explain technical topics in clear, plain language for different audiences.
• Strong attention to detail and organizational skills for managing multiple deliverables and tracking issues.
• Comfort learning new software and digital tools quickly.
• Experience creating documents, presentations, or other materials in tools like Google Workspace or Microsoft Office.
• A commitment to user-centered design and digital content accuracy.
• Familiarity with CMS platforms like WordPress.
• Committed to advancing the mission of the ACLU.
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives.
• Committed to work collaboratively and respectfully toward resolving obstacles and conflict.

Skills

• WordPress
• Google Workspace
• Microsoft Office

Location

• New York City
• Remote
• Hybrid

Work Type

• Full-time
• Part-time
• Remote
• Hybrid

Experience Level

• Undergraduate Intern

Education Level

• Undergraduate student

Salary/Compensations

• $20/hr for undergraduate or equivalent experience

Benefits

• Stipend is available for students who are lawfully authorized to work.
• Arrangements can be made with educational institutions for work/study or course credit.

About the Company

• For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States.
• Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.
• Accessibility, equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all.
• We are a community committed to learning and growth, humility and grace, transparency, and accountability.
• We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible.
• We are as committed to anti-oppression and anti-racism internally as we are externally.
• Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

Equal Opportunity

• Strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.