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About the Role
The Logistics Coordinator plans, coordinates, and monitors the movement of goods to ensure timely, efficient, and cost-effective deliveries. This position acts as the main contact between drivers, dispatch, customers, and internal departments, ensuring adherence to company procedures, DOT regulations, and customer requirements.
Responsibilities
- Schedule, dispatch, and monitor shipments to ensure on-time pickup and delivery.
- Serve as the communication link between drivers, customers, and internal departments regarding shipment status, delays, and changes.
- Coordinate with warehouse, operations, and sales teams to align shipping schedules with operational capabilities.
- Track shipments in real time and resolve delivery or routing issues promptly.
- Maintain accurate shipping documentation, including bills of lading, load manifests, and proof of delivery.
- Accurately input and update load details, carrier information, customs records, and payroll data in company systems and spreadsheets.
- Verify that all loads meet regulatory, contractual, and safety requirements.
- Maintain accurate records in the transportation management system (TMS) and company databases.
- Assist with freight claims, billing discrepancies, and customer inquiries.
- Develop and maintain positive relationships with carriers, vendors, and customers.
- Support process improvements to enhance operational efficiency and cost control.
- Participate in paid on-call rotation.
Requirements
- Knowledge of HOS (Hours of Service).
- Knowledge of DOT and FMCSA regulations.
- Proficiency in transportation management systems (TMS) and Microsoft Office Suite.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment with changing priorities.
- Ability to remain seated for extended periods while working on a computer or phone.
- Occasional lifting of up to 15 lbs. to handle documents, small packages, or office supplies.
- Ability to work flexible hours, including evenings or weekends, during peak business needs.
Skills
- Organizational skills
- Problem-solving skills
- Multitasking skills
- Communication skills
- Microsoft Office Suite proficiency
- Transportation management systems (TMS) proficiency
Location
- Office-based
Work Type
- Full-time
Experience Level
- Minimum 1 year of experience in transportation, dispatch, or logistics coordination (trucking industry preferred)
Education Level
- High school diploma or equivalent
- Associate or bachelor’s degree in logistics, supply chain, or related field preferred
About the Company
- Primarily office-based with frequent communication via phone, email, and dispatch systems.
- Occasional visits to warehouse, yard, or customer sites.
- Exposure to typical office noise levels and occasional exposure to loading dock or yard environments.