Night Auditor- Full - Time - Sonesta ES Suites SFO Oyster Point Waterfront
WS Management · CA, US
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About the Role
We are hiring for a Full-time Night Auditor responsible for delivering exceptional guest service and reconciling accounts. This overnight position involves processing and delivering required reports timely, and maintaining a positive and professional atmosphere.
Responsibilities
- Greeting guests upon arrival, checking them in and providing them with any information they need to enjoy their stay
- Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Answering the telephone and e-mails in a timely & professional manner.
- Coordinating solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments.
- Performing hotel accounting functions including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
- Communicating with Management team and department heads on any deficiencies or issues found for the day.
- Keeping the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
- Learning the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly.
- Monitor property security and respond to overnight guest needs
- Help set up breakfast area and ensure morning readiness
- Completes and distributes required audit processes and reports.
- Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority.
- Following and processing proper cash/check/credit card/AR control procedures always using proper guidelines and security.
- Verifies and balances F&B Micros.
- Adjusts or corrects accounts as needed.
- Maintaining responsibility and proper security over cash and deposits at all time
- Preforming all other task and assignments requested by manager.
Requirements
- Prior hotel front desk or night audit experience preferred
- Enjoy working in a guest service oriented environment.
- Excellent communication and multitasking skills
- Strong attention to detail and ability to work independently
- Experience with similar PMS is a plus
- Demonstrates ability to work under pressure in a busy environment.
- Ability to accurately follow instructions, both verbally and written.
- Self Starter, must show initiative, including anticipating guest and operational needs.
- Have the ability to multi-task in a fast paced environment.
- This position may require working weekends, holidays, or variable shifts based on business needs.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Those who are ineligible to work in the United States will not be considered.
Skills
- Guest service
- Reconciling accounts
- Report delivery
- Professional communication
- Multitasking
- Attention to detail
- Independent work
- PMS experience
- Working under pressure
- Following instructions
- Initiative
- Multi-tasking
- Cash handling
- Security procedures
Location
- Onsite
Work Type
- Full-time
- Overnight shift
- Variable shifts
Experience Level
- Preferred prior hotel front desk or night audit experience
Equal Opportunity
- We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.