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About the Role

Strategic Security Corp. (SSC) is seeking a dependable, professional, and detail-oriented Fingerprint Enrollment Specialist to support IdentoGO (IDEMIA) and Fieldprint fingerprint enrollment services at our Smithtown, New York headquarters. The selected candidate will be responsible for conducting electronic fingerprinting appointments, verifying applicant identification, processing biometric enrollments, and delivering exceptional customer service while ensuring compliance with established procedures and confidentiality requirements. This position requires an individual who can work independently, manage appointments across multiple enrollment platforms, and maintain a high level of accuracy and professionalism. No previous fingerprinting experience is required. SSC will provide paid training on both IdentoGO and Fieldprint systems.

Responsibilities

Conduct electronic fingerprint capture using approved IdentoGO and Fieldprint equipment and software.
Process fingerprinting appointments in accordance with each provider's established procedures.
Verify applicant identities using acceptable identification documents.
Accurately enter, review, and confirm applicant information.
Ensure fingerprint images meet applicable quality and submission standards.
Assist applicants with enrollment requirements, appointment confirmations, and general questions.
Follow provider-specific procedures for biometric capture, enrollment, and submission.
Maintain accurate records of completed appointments and enrollment activity.
Identify and resolve basic enrollment errors or escalate issues to the appropriate provider support team.
Greet applicants and provide professional, courteous customer service.
Manage daily appointments across both IdentoGO and Fieldprint systems.
Verify appointment information and assist with customer check-in.
Answer incoming calls and respond to general enrollment inquiries.
Provide clear instructions to applicants throughout the fingerprinting process.
Manage appointment flow to minimize delays and maintain efficiency.
Address customer concerns professionally and escalate unresolved issues to management.
Maintain an organized and welcoming enrollment environment.
Open and prepare the fingerprinting workstation for daily operations.
Verify that equipment, software, and enrollment systems are operational.
Maintain appropriate appointment and transaction documentation.
Assist with payment processing and reconciliation when required by the applicable enrollment program.
Monitor enrollment activity and report operational concerns to management.
Troubleshoot basic hardware and software issues.
Coordinate with IDEMIA, Fieldprint, or designated technical support representatives when necessary.
Maintain equipment cleanliness and follow applicable equipment maintenance procedures.
Assist with additional administrative responsibilities as assigned by SSC management.
Maintain strict confidentiality of applicant personal and biometric information.
Follow all applicable IDEMIA, Fieldprint, SSC, and regulatory requirements.
Adhere to established identity verification and fingerprinting procedures.
Protect access credentials, enrollment equipment, and confidential documentation.
Ensure applicant information is entered accurately and handled securely.
Immediately report suspected privacy violations, security incidents, or enrollment discrepancies.
Complete required compliance training and maintain applicable authorizations.

Requirements

High school diploma or GED required.
Strong customer service and interpersonal communication skills.
Basic computer proficiency and accurate data-entry skills.
Excellent organizational skills and attention to detail.
Ability to learn and operate multiple software platforms.
Ability to follow detailed procedures and instructions.
Ability to maintain confidentiality and handle sensitive information.
Professional appearance and demeanor.
Reliable attendance and punctuality.
Ability to work independently with minimal supervision.
Ability to successfully complete required training, background screening, and provider authorization requirements.
Previous experience in customer service, reception, administrative support, or banking is preferred.
Experience verifying identification documents is preferred.
Experience working with confidential or sensitive information is preferred.
Familiarity with appointment scheduling software is preferred.
Experience processing customer transactions or payments is preferred.
Prior fingerprinting, biometric enrollment, or background screening experience is preferred but not required.

Skills

Fingerprint Enrollment
Biometric Processing
Customer Service
Appointment Management
Data Entry
Record Keeping
Troubleshooting
Compliance
Information Security

Location

Smithtown, NY

Work Type

Full-Time
On-site

Experience Level

No previous fingerprinting experience required

Education Level

High school diploma or GED

Salary/Compensations

$17.00 - $17.00 Hourly

Benefits

Paid training

About the Company

Strategic Security Corp. (SSC) is seeking a dependable, professional, and detail-oriented Fingerprint Enrollment Specialist to support our IdentoGO (IDEMIA) and Fieldprint fingerprint enrollment services at our Smithtown, New York headquarters.
Strategic Security Corp. Protecting What Matters Most.

Equal Opportunity

Strategic Security Corp. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.