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About the Role

The Canadian Product Tax team provides strategic tax advisory and compliance support across Manulife’s Canadian lines of business. Reporting to the AVP, Canadian Product Tax, the Director is responsible for providing technical tax advice related to Manulife’s products and for overseeing tax compliance associated with customer taxation. This role provides a unique opportunity to develop broad expertise across a diverse range of financial products.

Responsibilities

Provide strategic and technical tax advice on a broad range of Canadian product and customer taxation matters.
Advise business units on tax compliance requirements relating to customer tax, including product administration, withholding tax, and tax slip reporting.
Research and respond to complex tax questions from business units, customers, and government tax authorities.
Participate in business initiatives to ensure tax requirements are appropriately identified and addressed.
Advise on product features, structures, contract language, and associated tax risks.
Conduct independent tax research and prepare well-supported technical tax analyses on complex product and customer tax matters.
Apply relevant legislation, case law, and government administrative positions.
Monitor and interpret legislative and administrative developments affecting product and customer taxation.
Assess implications for Manulife products, customers, and business operations.
Provide clear and practical guidance on tax matters.
Build strong cross-functional relationships across business units to maintain awareness of emerging tax issues, business initiatives, and product developments.
Proactively identify and manage tax and reputational risks.
Oversee and support the timely and accurate completion of customer and product tax compliance activities.
Oversee customer tax withholding and remittance activities, including reconciliations and supporting working papers.
Act as a key liaison with government tax authorities, auditors, and external advisors.
Represent and support the business in resolving technical, compliance, and administrative tax matters.
Maintain effective tax governance and controls, including appropriate documentation of tax positions, compliance processes, procedures, and supporting records.
Identify and lead opportunities to improve, simplify, and automate tax compliance processes and other team activities.
Support the development of the Canadian Product Tax team through coaching, knowledge sharing, collaboration, and development of technical tax capabilities.

Requirements

CPA designation.
Minimum of 7 years of relevant Canadian tax experience.
Completion of the CPA In-Depth Tax Program.
Significant experience in the financial services industry is preferred.
Deep technical knowledge of Canadian taxation.
Experience with financial products and areas such as registered accounts, trusts, tax slip reporting, tax withholding, and FATCA/CRS is considered an asset.
Excellent tax research, technical analysis, and problem-solving skills.
Ability to independently analyze complex tax issues and develop practical recommendations.
Sound judgment and the ability to identify, assess, and manage tax and reputational risk while considering customer and operational implications.
Demonstrated leadership skills, including the ability to coach and develop others, promote collaboration, and effectively influence stakeholders.
Strong organizational and prioritization skills, with the ability to manage multiple complex priorities and deliver high-quality work within tight deadlines.
Aptitude for technology and an interest in using data, automation, and emerging technologies to improve tax processes and team effectiveness.
Proficiency with tools such as Excel, CCH Taxprep, SharePoint, Power BI, and Alteryx are assets.

Skills

Tax research
Technical analysis
Problem-solving
Written communication
Verbal communication
Leadership
Collaboration
Relationship building
Influencing
Judgment
Intellectual curiosity
Initiative
Continuous learning
Organizational skills
Prioritization
Technology aptitude
Data analysis
Automation
Excel
CCH Taxprep
SharePoint
Power BI
Alteryx

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Minimum of 7 years of relevant Canadian tax experience

Education Level

CPA designation
CPA In-Depth Tax Program

Salary/Compensations

$125,100.00 CAD - $175,100.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.