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About the Role

This position is responsible for the development and delivery of training on various topics and programs, ensuring training needs are met throughout the organization.

Responsibilities

Coordinates and facilitates new hire onboarding, ongoing training, and role-specific learning opportunities.
Partners with Regional Retail Management and Community Bank leadership to identify training needs and develop learning solutions.
Proactively communicates training schedules, updates, and learning observations to leadership.
Identifies learning opportunities during Community Bank visits and recommends training resources.
Coordinates training schedules, enrollment, attendance, and completion records using the Learning Management System (LMS).
Develops and maintains training materials, job aids, and basic digital learning resources.
Serves as project support for large scale training events and projects.
Gathers and evaluates learner feedback and training outcomes to identify improvement opportunities.
Prepares training environments, materials, and technology, troubleshooting technical issues.
Assists with on-going refresher training due to promotions or job changes.
Maintains current knowledge of relevant Retail Banking systems, products, services, policies, and procedures.
Facilitates engaging, learner-centered training experiences incorporating discussion, real-world scenarios, and hands-on practice.
Collaborates with Regional Retail Training Team and Learning & Development on projects.
Provides training support to other regions as business needs require.

Requirements

Bachelor’s Degree or equivalent preferred
Minimum 5 Years Work Experience preferred
Previous relevant experience (teaching, public speaking, coaching, others) preferred
Banking Knowledge Preferred
Strong presentation and facilitation skills, with the ability to communicate information clearly and engage learners in both in-person and virtual environments.
Strong Interpersonal skills to connect with a diverse group.
Superior Communication Skills - Strong verbal and written, including ability to engage and motivate learners.
Emotional Intelligence/Empathy Skills – identify, understand, and connect with learners.
Strong organizational and time-management skills, with the ability to coordinate training schedules, maintain accurate records, and manage competing priorities.
Ability to design training materials which creates positive learning outcomes.
Demonstrates a collaborative, team of teams approach and the ability to build effective partnerships across departments and lines of business.
Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision.
Demonstrates adaptability, receptiveness to feedback, and the ability to adjust approaches in response to changing business needs, priorities, and learner feedback.
Proficient in Microsoft Outlook, Word, Publisher, Power Point & Excel.
Exceptional Understanding of Audio/Visual Principles and Adult Learning Theory.
Experience facilitating virtual learning courses.

Skills

Presentation Skills
Interpersonal skills
Communication Skills
Emotional Intelligence/Empathy Skills
Organization Skills
Microsoft Outlook
Microsoft Word
Microsoft Publisher
Microsoft Power Point
Microsoft Excel
Audio/Visual Principles
Adult Learning Theory

Location

Austin-Seven Oaks
Marble Falls
Seguin-Main

Work Type

Travel approximately 25%–50% of the time

Experience Level

Minimum 5 Years Work Experience preferred

Education Level

Bachelor’s Degree or equivalent preferred

Benefits

many benefits of working here

About the Company

We have a great team of friendly, talented and inspiring people at First United.
As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions.
First United has been voted as one of the top places to work in Oklahoma since 2009!

Equal Opportunity

First United is an Equal Opportunity Employer.
To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.