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About the Role
Rockwell Automation is seeking a versatile Customer Co-Innovation Lead to join the AI & Autonomy Commercial Enablement Team. This role focuses on managing strategic customer engagements, transforming innovation into a commercial engine, and supporting executive customer interactions to showcase emerging AI and autonomy technologies.
Responsibilities
- Manage a focused portfolio of strategic customer co-innovation accounts.
- Support top-to-top meetings, executive briefings, and customer workshops focused on AI, autonomy, and emerging technologies.
- Present Rockwell's co-innovation model and guide customers through engagement stages.
- Partner with account teams to define customer goals, commercial relevance, and next steps.
- Define and operationalize a scalable co-innovation framework with governance across sales, R&D, and services.
- Track progress, milestones, and outcomes across the co-innovation portfolio, linking engagements to pipeline and revenue.
- Facilitate regular updates, decision points, and escalation paths to maintain commercial alignment and project scope.
- Connect co-innovation activity to pipeline, revenue potential, customer proof points, and repeatable use cases.
- Capture and share insights from customer engagements with product, R&D, and commercial teams.
- Identify patterns across accounts to inform future offerings, messaging, or productization.
- Transform co-innovation outcomes into content for external events, including Automation Fair and customer showcases.
- Package successful engagements into field-ready examples with marketing, enablement, and commercial teams.
- Embody a growth mindset, inclusion, integrity, and accountability.
Requirements
- Bachelor's Degree.
- Legal authorization to work in the US is required; sponsorship is not provided.
- Ability to travel up to 25% of the time, including internationally.
- Typically requires 8+ years in strategic programs, customer engagement, or cross-functional roles.
- Experience managing strategic customer accounts, innovation programs, or complex customer initiatives.
- Experience supporting executive customer meetings, top-to-top engagements, workshops, or strategic account planning.
- Experience tracking customer engagements, pipeline, opportunities, or business impact in Salesforce or another CRM.
- Experience turning customer outcomes into case studies, proof points, sales enablement, event content, or customer-facing narratives.
Skills
- AI
- Autonomy
- Emerging technologies
- Strategic programs
- Customer engagement
- Cross-functional collaboration
- Salesforce or CRM
- Data
- Digital transformation
- Industrial automation
- Enterprise software
- Customer proof points
- External event content
- Sales enablement
- Customer showcases
- Narrative development
Location
- US
Work Type
- Hybrid
- Full-time
Experience Level
- 8+ years
Education Level
- Bachelor's Degree
- Degree in Engineering, Computer Science, Business, or related field
Benefits
- Health Insurance including Medical, Dental, Life and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule
About the Company
- Rockwell Automation is a global technology leader helping manufacturers be more productive, sustainable, and agile.
- We have over 28,000 employees worldwide.
- We work with companies that feed the world, provide life-saving medicine, and focus on clean water and green mobility.
- We are looking for makers, forward thinkers, and problem solvers.
Equal Opportunity
- We are an Equal Opportunity Employer including disability and veterans.
- If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.