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About the Role
We are seeking an experienced Quality Manager, Veteran Services to join our team on a part-time basis for a 12-month maternity leave cover contract. You will be responsible for developing, implementing, and maintaining the governance and quality framework for RSL LifeCare's Veteran Services operations, leading the Outcomes Framework, driving continuous improvement, and overseeing quality systems.
Responsibilities
- Lead and embed the Veteran Services Outcomes Framework.
- Drive a strong culture of quality, governance, and continuous improvement.
- Develop, review, and maintain policies, procedures, and quality systems.
- Monitor outcomes, client feedback, complaints, and quality metrics to identify improvement opportunities.
- Lead audits, evaluations, and continuous improvement activities.
- Establish and facilitate the Veteran Services Quality Management Committee.
- Support managers with governance, compliance, and best-practice service delivery.
- Build strong relationships with Defence, Ex-Service Organisations (ESOs), government agencies, and community partners.
- Champion the use of RiskMan and provide regular quality and compliance reporting.
Requirements
- Demonstrated experience in quality management within the health, community, or human services sector.
- Proven leadership experience in quality, governance, and continuous improvement.
- Strong stakeholder management skills and the ability to balance competing priorities in a fast-paced environment.
- Experience developing and implementing quality frameworks, policies, and governance processes.
- Excellent analytical, reporting, and communication skills.
- Must hold a valid Police Check and/or NDIS Worker Screening Check, as required for the role.
Skills
- Quality Management
- Governance
- Continuous Improvement
- Policy Development
- Procedure Development
- Quality Systems Management
- Auditing
- Evaluation
- Stakeholder Management
- Risk Management
- Reporting
- Communication
- Analytical Skills
Location
- North Sydney
Work Type
- Part-time
- Contract
Experience Level
- Experienced
Benefits
- Salary packaging benefits of up to $15,900 per year
- Access to Maxxia Rewards, with discounts across hundreds of leading retailers
- Fitness Passport membership
- Universal Parental Leave
- 17.5% leave loading on annual leave
- Ongoing learning and professional development opportunities
About the Company
- RSL LifeCare is a leading not-for-profit organisation dedicated to helping Australian veterans and their families live their best lives.
- Proudly serving the veteran community for more than 100 years, we continue to grow and evolve our services to deliver meaningful outcomes for those who have served our country.
Equal Opportunity
- We value diversity and inclusion and welcome applications from people across our community, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.
- We are committed to creating a workplace where everyone feels safe, respected, valued and heard, regardless of gender, sexual orientation, ethnicity, age or disability.