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About the Role
The Coordinator Security SOC (System Operations Center) Blue Watch monitors and reacts to all security related incidents and reports throughout the JetBlue system from a designated “Security Desk” known as “Blue Watch” in the System Operations Center.
Responsibilities
- Work closely with the Manager System Operations Center to provide “real time” assessment and guidance with respect to inflight and ground security related incidents and access control breaches
- Respond to inquiries from federal, state, and local law enforcement authorities
- Provide appropriate interpretation and dissemination of security regulations and information to all JetBlue entities
- Facilitate resolution of security circumstances that impact upon JetBlue operations
- Make timely notifications to leadership on matters affecting the operation
- Document reported incidents in the department database
- Prepare written reports and analytical spreadsheets as necessary
- Comply with and ensure adherence to all security and safety standards
- Other duties as assigned
Requirements
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required
- This position is not eligible for visa sponsorship
Skills
- Complete fluency in written and spoken English
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Able to work in a fast paced team environment
- Able to work well under pressure
- Ability to maintain strict confidentiality
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)
Location
- System Operations Center
Work Type
- 24/7 operational desk
- Full-time
Experience Level
- One (1) year office/administrative/clerical experience
- One (1) year of experience in aviation operations, law enforcement or the private security sector
- Three (3) years’ experience in aviation operations, law enforcement or the private security sector
Education Level
- High School Diploma or General Education Development Diploma (GED)
- Bachelor’s Degree
Salary/Compensations
- $58,000.00 - $86,000.00 per year
Benefits
- Performance bonuses
- Restricted stock units
- Access to healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
About the Company
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equal Opportunity
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.