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About the Role

Box Consulting is a fast-growing team that helps customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi-phase engagements with strategic customers will help you build, manage, and scale your team in a highly engaged environment. Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers. This role offers an opportunity to learn the depth of your delivery expertise on the job.

Responsibilities

Scale a world-class team, working closely with customers as a thought leader.
Shape and evolve consulting delivery offerings.
Drive new business with sales partners.
Inspire customers and influence Box Consulting's strategic direction.
Build a strong feedback loop between customer work and evolving delivery methods.
Lead teams of varying experience levels.
Thrive in dynamic and cross-functional environments.
Achieve results through direct customer engagement.
Act as a player-coach, helping up-level the team to improve work processes.
Improve discovery, iteration, and sharing of successful approaches across the Box Consulting organization.
Leverage AI to make faster, smarter decisions that 10X impact.
Lead transformation work through execution, understanding current customer processes.
Spot opportunities for AI and workflow redesign to improve processes.
Guide planning and execution through sponsorship.
Manage services and project delivery's impact on financial performance, including utilization and revenue realization.
Accurately forecast and effectively manage resources against revenue, pipeline, and bookings targets.
Assess business needs, document requirements, provide estimated effort, and create contracts (SOWs, Change Orders, etc.).
Work autonomously with limited guidance and a strong sense of urgency for customer issues.
Collaborate closely with sales teams and industry managing directors to develop clear and successful Go-To-Market strategies.
Apply leadership acumen and operational excellence to sales and pipeline tracking, forecasting, and closing.
Generate and qualify pipeline using varied techniques with a creative, resourceful, and committed approach.
Regularly interact with and influence senior management, other functional areas (Customer Success, Support, Sales), and/or external parties.
Focus on maximizing customer delight and outcomes in all conversations.
Consistently advocate for customer experience cross-functionally with all levels of leadership.

Requirements

6+ years of service delivery experience in technology.
Solid people management experience, including hiring, onboarding, and cultivating professional development as part of performance management.
Experience leading through others: developing and coaching a customer-facing team, setting a high bar for delivery, and helping consultants make sound decisions on complex engagements.
Experience with consumption-based business models, understanding how usage connects to customer value, adoption, retention, and expansion.
Experience working with SI and Reseller partners to co-sell services.
Direct familiarity with a quota-carrying role, either in a management or individual contributor capacity.
Background in SaaS, ECM technologies, AI, or Software engineering.

Skills

Project management
Business process design
Expert knowledge of internal processes and related systems
AI
FDE (Full-Disk Encryption)
Workflow redesign
Sales and pipeline tracking
Forecasting
Pipeline generation
Qualification
Customer experience advocacy

Location

Redwood City, CA

Work Type

Hybrid

Experience Level

6+ years of service delivery experience
2+ years of management experience
2+ years of consulting sales experience

Salary/Compensations

$146,500—$183,000 USD

Benefits

Equity
Benefits

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management.
Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
We help companies thrive in the new AI-first era of business.
Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Content powers how we work.
Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together.
Box lives its values, with community and in-person collaboration being a core part of our culture.
Boxers are expected to work from their assigned office a minimum of 3 days per week.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world.
We aim to recruit a passionate, high-performing workforce that reflects the world we live in.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.
Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision.
For more information on the use of AI in our hiring process, please visit our webpage here.