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About the Role
As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. You will be responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process, showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. You will interact with Sales, Marketing, and Support teams, and will be a customer advocate regarding future product enhancements. Successful candidates will be comfortable making a high volume of phone calls to interested merchants and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.
Responsibilities
- Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation, understanding their pain points and the value Shipstation can bring.
- Work to close deals by overcoming objections and persuading customers to become long-term customers.
- Maintain a deep understanding of the product and its features to effectively articulate features, benefits, and unique selling points.
- Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
- Collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve performance.
- Keep detailed records of sales activities and performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
- Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.
Requirements
- Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
- Track record of over-achieving sales goals.
- Tenacity to make high volumes of calls to warm leads.
- Excellent telephone and personal demeanor.
- Strong ability to work cooperatively on a team with other sales representatives.
- Effective listening and presentation skills.
- Strong organizational, written, and oral communication skills.
- Ability to describe products and match their advantages to customer needs.
- Sit for prolonged periods of time.
- Utilize wrist and hands for a prolonged period of time.
- Walk short distances.
- Stand for short periods.
- Speaking and conversing with others.
- Lift up to 25lbs without assistance up to chest height.
Skills
- Salesforce
- Salesloft
Location
- Austin, TX
Work Type
- Hybrid (3 days per week in office)
Experience Level
- 1-2 years SaaS sales experience
Education Level
- Bachelor’s degree in Business or related field of study a plus
Benefits
- Flex Time Off policy
- 12 paid holidays
- 401k employer matching program
- Annual merit reviews
- Company events
- Attractive office space with free drinks and snacks
- Weekly catered lunches
- Medical, dental, and vision plans
- Fitness center in the office
- Employee Assistance Program (up to 8 free mental health sessions)
- Gym discounts
- Education reimbursement
- Employee Referral Program
About the Company
- At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate.
- We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations.
- Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
- The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink.
- Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
- Our values: Win as One. Delight Customers. Deliver Great Outcomes.
Equal Opportunity
- Equal Opportunity Employer/Veterans/Disabled