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About the Role
W Sydney is seeking a Part Time Bell Captain to lead the Bell team, ensuring a seamless guest arrival and departure experience. This role is integral to delivering the W brand's Whatever/Whenever philosophy with energy and professionalism.
Responsibilities
- Oversees the delivery of luggage handling, guest transportation, and personalised service in line with the W brand’s Whatever/Whenever philosophy.
- Provides expert local knowledge, anticipates guest needs, and ensures all interactions are delivered with energy, professionalism, and personality.
- Oversees daily operations of bell services, ensuring smooth coordination and prompt service delivery.
- Schedules, trains, and supervises team members, ensuring full coverage for arrivals, departures, group pulls, and VIPs.
- Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
- Open doors and assist guests/visitors entering and leaving property.
- Assist with luggage storage and retrieval.
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Assist guests with directions.
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
- Communicate parking procedures to guests/visitors.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Requirements
- High school diploma or GED equivalent.
- Minimum 2 years of experience in Guest Services, Bell Desk.
- 1 year in a supervisory or team lead capacity preferred.
- Previous experience in a luxury/lifestyle hotel is highly desirable.
Location
- Sydney
Work Type
- Part Time
Experience Level
- Minimum 2 years of experience
- 1 year in a supervisory or team lead capacity preferred
Education Level
- High school diploma or GED equivalent
Benefits
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Enjoy your birthday off with birthday leave
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws