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About the Role
Scan Global Logistics (SGL) is seeking a proactive Ocean Import Specialist to manage end-to-end ocean import operations, including freight forwarding, documentation, customer service, and compliance. This role offers an opportunity to advance a career in international logistics.
Responsibilities
- Enter international ocean import tracking documentation from origin to destination.
- Ensure regulatory requirements are met and shipments have exact paperwork, including transit documents and customs clearances.
- Process, distribute, and discharge documentation in a timely manner to carriers, forwarders, customers, and agents.
- Prepare data entry and confirm key milestones (departure, arrival, customs clearance, PODs, etc.) as per Customer Standard Operating Procedures.
- Maintain polite, timely, and efficient customer service.
- Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
- Ensure shipments are picked up and transferred with the proper partners.
- Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
- Negotiate shipping costs to stay competitive.
- Prepare customs declarations and bonds.
- Develop and manage successful relationships with local suppliers and other co-load carriers.
- Establish and manage essential procedures to ensure a clean, well-organized, safe, and healthy work environment.
- Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
- Arrange for container pickup and return to railyard.
- Coordinate daily shipments, including documentation, monitoring, arranging pickup/dispatching, communicating with carriers, and issuing invoices.
- Monitor and manage shipments until completion, keeping customers informed of import details.
- Communicate with vendors, shippers, customers, carriers, overseas agents, freight forwarders, customs brokers, and local pickup and delivery companies.
- Respond to emails and rate requests in a timely manner, assisting local sales efforts.
- Create customer invoices and approve payables.
- Review standard operating procedures to ensure compliance with FMC, Quality Assurance Standards, TAPA, IMDG, ISO, Customs, etc.
- Understand the Ocean Export process, EEI, and NVOCC / Non-NVOCC.
- Understand department process flow, looking for best practices to improve operational efficiency and productivity.
- Complete all inbound moves, including ITs and permits to transfer.
- Escalate problems to Management when necessary.
- Perform any other duties assigned by the Department Manager.
Requirements
- Customer service oriented
- Attention to detail
- Problem solving attitude
- Active Listening
- Telephone Etiquette
- Basic Software Skills (Ms. Office & Ms. Excel)
- Basic Computer Skills
- Must be eligible to work in the United States
- Must pass TSA eligibility screening.
Skills
- Ocean Import experience +2 years
- Freight forwarding Ocean operations processes and procedures
- Bonded freight and cargo experience
- CargoWise experience
Location
- Jamaica, New York
Work Type
- Direct hire
- Full-time
- On-site
Experience Level
- 2+ years of Ocean Import experience
Salary/Compensations
- $24.04 - $33.65 Per hour
Benefits
- 401(k)
- Health Insurance
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health Savings Account (HSA)
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time Off
- Tuition Reimbursement
About the Company
- Scan Global Logistics is a full-service global logistics provider present on all continents.
- We bring a human approach to everyone, everywhere, making the world a little less complicated.
- Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.