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About the Role
This position supports the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and the continuous improvement of Supplier Relationship Management practices. The role will support supplier, relationship, and outsourcing strategies, working closely with business units to develop and implement third-party solutions. This includes early engagement on new third-party services, market research, competitive analysis, and reporting on strategic supplier initiatives. The incumbent collaborates with specialized teams to set priorities, develop action plans, and deliver results, including working with external service providers, CXO, Sourcing, Legal, Compliance, Risk, Operational Business Intelligence, and Finance. Accountabilities include developing guidelines, procedures, and reporting for efficient supplier relationship management, researching industry standards, proposing improvements, and executing the digital roadmap for SRM and cross-functional process alignment.
Responsibilities
- Plan, direct, monitor, and evaluate the team’s performance while empowering team members to support a culture of learning, mentoring, and sharing.
- Anticipate client, internal business partner, and supplier needs when participating in solution development with peers and cross-functional teams and engage the appropriate stakeholders to validate solutions while considering survey results captured from suppliers and business partners discussions.
- Participate in departmental, intra-divisional, and company-wide projects including new outsourcing initiatives, supplier integrations, and implementation of internal technologies, strategies, tools, processes, and practices.
- Establish measures and targets for internal SRM team service levels.
- Ensure standards and processes align to Corporate Responsibility – Sustainability, Diversity Equity and Inclusion requirements.
Requirements
- Expert knowledge of Supplier Relationship Management business processes and technologies within a related industry and extensive experience in a similar role.
- Ability to summarize large data sets into insights and present recommendations to leadership.
- Excellent communications skills (writing, speaking, and listening) to various audiences and levels within and outside of the organization.
- Ability to coach and support a high-performing team, create a positive team environment, and work closely with other leaders and colleagues regardless of position or level within and external to the organization.
- Ability to prioritize and manage various activities concurrently.
- Strong Project Management discipline and Business Analysis Skills.
- Change ambassador and strong influencer.
- Demonstrated relationship building and stakeholder management skills with ability to adapt and continuously improve in a fast-paced matrix environment.
- Curious and passionate about delivering an exceptional 'client experience' and continuously realizing improvements.
- Accounting/financial/data analysis experience.
- Bilingualism (French, English, both oral and written) is required for Quebec only.
- Must obtain a Government of Canada Reliability Status security clearance through Sun Life.
Skills
- Supplier Relationship Management
- Project Management
- Business Analysis
- Data Analysis
- Communication
- Stakeholder Management
- Relationship Building
Location
- Quebec
Work Type
- Hybrid
Experience Level
- Expert
Salary/Compensations
- 85,000 - 128,000
Benefits
- Support for employee growth and development
- Inclusive and respectful work environment
- Recognition for prioritizing employee well-being
- Positive work culture
- Excellence in mental health
- Discretionary incentive plans
- Sales incentive plans (for certain sales-focused roles)
About the Company
- Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
- Values: caring, authentic, bold, inspiring, and impactful.
- Committed to creating an inclusive and respectful environment.
- Recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®.
- Diversity and inclusion are at the core of Sun Life's values.
- A diverse workforce with wide perspectives and creative ideas benefits clients, communities, and colleagues.
Equal Opportunity
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.