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About the Role

We are seeking a Field Service Supervisor to lead a team of eight highly skilled engineers supporting advanced electron microscopy and semiconductor analysis systems at a key customer site in Austin, Texas. This role is an opportunity for a technically accomplished leader who enjoys developing people, solving complex engineering problems, and building strong customer partnerships. You will play an important role in ensuring sophisticated analytical instruments operate reliably, enabling our customers to advance semiconductor research, materials characterization, and electronic failure analysis.

Responsibilities

• Lead and develop technical talent: Coach, mentor, and develop a team of Field Service Engineers, building their technical expertise, problem-solving capabilities, and confidence in independently resolving equipment issues.
• Drive technical excellence: Provide guidance on complex troubleshooting and service escalations involving advanced electron microscopy and semiconductor analysis systems.
• Champion customer satisfaction: Build trusted relationships with customer stakeholders, understand their operational priorities, and ensure responsive, effective service support.
• Improve equipment reliability: Help the team identify recurring technical challenges, investigate root causes, and implement solutions that minimize equipment downtime.
• Partner across technical teams: Collaborate with internal engineering, technical support, and other service professionals to resolve challenging equipment issues.
• Strengthen service execution: Promote accountability, effective communication, teamwork, and continuous improvement across daily service activities.
• Support technical development: Identify team skill gaps and opportunities for training to increase technical proficiency and reduce dependence on escalated support.

Requirements

• Advanced degree with at least 6 years of relevant professional experience, or a bachelor's degree with at least 8 years of relevant professional experience.
• Demonstrated experience leading, mentoring, coaching, or developing technical professionals.
• Strong technical background supporting complex scientific, analytical, or semiconductor equipment.
• Semiconductor industry experience strongly preferred.
• Experience managing technical escalations, solving complex equipment problems, and working directly with customers.
• Ability to develop and motivate engineers with varying levels of technical experience.
• Strong communication skills and the ability to build credibility with technical teams and customer stakeholders.
• Demonstrated ability to remain organized and solution-focused during high-priority equipment escalations.
• Commitment to customer satisfaction, service quality, and continuous improvement.
• Ability to balance technical problem-solving with team leadership and customer expectations.
• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed.
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
• Strong Odors (chemical, lubricants, biological products etc.).
• Will work with hazardous/toxic materials.

Skills

• Transmission Electron Microscopy (TEM)
• Scanning Electron Microscopy (SEM)
• DualBeam or Focused Ion Beam (FIB) systems
• Semiconductor wafer-related equipment or workflows
• X-ray Photoelectron Spectroscopy (XPS)
• Electronic Failure Analysis (EFA)
• Troubleshooting ultra-high vacuum and high-voltage systems.
• Strong electrical, mechanical, and software troubleshooting skills.
• Ability to diagnose complex equipment failures and guide effective technical resolutions.
• Familiarity with comparable analytical or semiconductor equipment from other manufacturers is welcomed.

Location

• Austin, Texas

Work Type

• Standard (Mon-Fri)
• Onsite

Experience Level

• 6+ years relevant professional experience with advanced degree
• 8+ years relevant professional experience with bachelor's degree

Education Level

• Advanced degree or Bachelor's degree

About the Company

• At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. Our advanced scientific technologies help customers solve complex challenges, accelerate innovation, and develop solutions that make a difference around the world.
• Our Materials and Structural Analysis business develops and supports advanced electron microscopy and analytical technologies that help customers investigate microscopic structures, understand material properties, and solve complex engineering challenges.
• Join Thermo Fisher Scientific and help us fulfill our mission to enable our customers to make the world healthier, cleaner, and safer.