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About the Role

The Vendor Management Technician will monitor contracted solid waste collection services for the City of Charlotte, ensuring compliance with contract documents and resolving service delivery problems. This role acts as a liaison between contractors and customers, requiring independent judgment and initiative.

Responsibilities

Monitor contract adherence to performance duties using various tools, including routes and collections made.
Prepare inspection and other reports, documenting and reporting deficiencies.
Communicate private contract service problems through briefings or reports to the contract administrator.
Verify missing or damaged cart requests from residents, deliver new carts, and communicate damaged carts to the contracted vendor.
Conduct site visits to inspect new carts prior to acceptance into inventory or service.
Review carts at the cart maintenance facility for retirement or review and make recommendations.
Receive, respond to, and resolve cart tickets in the Solid Waste Work and Asset Management system.
Conduct onsite audits to assure compliance with backdoor service requests and certifications.
Communicate findings with the Backdoor Services Administrator and make necessary entries in the Solid Waste Work and Asset Management system.
Verify that only City solid waste is collected with approved equipment and transported to designated facilities.
Verify that employees and equipment used for contracted services are properly identified.
Conduct periodic audits to determine if contractor’s equipment is contamination-free, clean, neat, and in good repair.
Investigate unresolved customer complaints, record deficiencies, notify the contractor, and re-check for satisfactory completion.
Investigate liquidated damages, determine facts regarding customer complaints, document findings, and advise the contractor if follow-up action is required.
Investigate alleged incorrect setouts, advise the provider of findings/decision and any action required.
Investigate spills and leaks, determine the cause, and resolve with the contractor.
Assist with on-location problem-solving of issues related to private contract service delivery.
Investigate claims from contractors regarding service delivery problems, document findings, consult with other governmental agencies, and provide recommendations.
Investigate contractor claims regarding route blockage, review alternate service proposals, consult with other governmental agencies, and provide approval/recommendations.
Observe contractor work practices to reduce potential damage to customer’s property.
Investigate reported contractor damage to customer’s property and containers.
Investigate damage claims by contractor and/or customer, determining if container damage is the result of contractor or customer abuse.
Determine initial number of units in the contract area and verify monthly increases or decreases in the unit count.
Conduct onsite audits to confirm garbage and recycling stations.
Ensure collection containers are in good repair, provide replacement containers, and have containers repaired as necessary.
Verify container delivery to new customers.
Assist with the investigation of multiple cart/suspected fraudulent requests for additional carts.
Verify roll-out containers inventory levels to ensure compliance with private contract specifications.
Identify special collection sites, notify the contractor, monitor performance and hours worked for additional hourly collection and disposal services, and document for payment.
Observe contractor’s employees in the delivery of service and report improper behavior.
Observe contractor daily starting and ending times.
Observe contractor’s adherence to the ordinance and report any violations.
Provide random monitoring of multi-family recycling, refuse, and bulky item collection.
Verify that all contractors/sub-contractors providing service under this contract have been formally approved.
Perform related work as required.

Requirements

Ability to obtain and maintain a City of Charlotte driver’s permit.
Final candidates must pass a pre-employment drug-screening test and physical examination.
Background checks will be conducted, including reference checks, social security verification, education verification, criminal conviction record check, and potentially credit history check, sex offender registry, and motor vehicle records check.
Candidates may be asked to take a skills test and/or participate in other assessments during the selection process.

Skills

Considerable knowledge of the methods, practices, materials, techniques, and equipment used in a variety of solid waste collection activities.
Considerable knowledge of solid waste and other applicable ordinances, codes, and regulations.
Knowledge of the City’s geography and street network.
Moderate computer knowledge and ability to learn and utilize applicable computer programs such as Microsoft Office, Work and Asset Management Systems, and Enterprise Resource Management Systems.
Ability to read and interpret contract documents, recognize deviations, and detect violations of contract specifications and code requirements.
Ability to explain, interpret, and enforce contract specifications and solid waste regulations firmly, tactfully, and impartially.
Ability to develop and maintain effective working relationships with other employees, contractors’ employees, and the general public, and city agencies.
Ability to prepare concise oral and written reports.
Ability to communicate effectively.
Ability to perform duties for an extended period of time under unfavorable weather conditions.
Ability to physically inspect the contents of individual collection loads at disposal facility.
Walking
Lifting up to 100 lbs.
Sitting
Bending
Twisting
Reaching
Kneeling
Speech
Touch
Hearing
Vision (near, distance and peripheral)

Location

Charlotte, NC

Work Type

Full-time

Experience Level

3-5 years of relevant work experience (with High School Diploma or Equivalent)
No relevant work experience (with Associate Degree)

Education Level

High School Graduation or Equivalent
Associate Degree

Salary/Compensations

$25.00 - $35.13 Commensurate with Experience

Benefits

Comprehensive benefits package

About the Company

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike.
The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include: Attracting and retaining a skilled and diverse workforce, Valuing teamwork, openness, accountability, productivity, and employee development, Providing all customers with courteous, responsive, accessible, and seamless quality services, Taking initiative to identify, analyze, and solve problems, Collaborating with stakeholders to make informed decisions.
Our culture is to serve the community honorably.
The City of Charlotte is a drug and alcohol-free workplace.

Equal Opportunity

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.