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About the Role
This role involves performing residential installations, service/repairs, and disconnects for data, video, and phone services on customer premises. You will ensure a positive customer experience by maintaining correct signal levels, educating customers on products and services, and identifying upsell opportunities. The position requires safe operation of a company vehicle and adherence to organizational standards.
Responsibilities
- Perform Residential install, service/repair, and disconnects (data, video, phone) on customer premises according to organizational standards and specs
- Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion
- Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management
- Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities
- Operate company vehicle in safe and responsible manner
- Other duties as assigned
Requirements
- High school diploma or equivalent
- 6+ months of satisfactory metrics OR 1+ years external telecommunications technician experience
- Maintain satisfactory driving record and have a valid driver's license
- Knowledge of Ladder; Hand or Power Tools
- Customer Service skills
- Communication (verbal, written) skills
- Basic Computer Skills
- Aptitude to learn skills
- Problem solving skills
- Time Management skills
- Teamwork skills
- Ability to work alone
- Ability to lift and carry up to 75 lbs
- Ability to work in both climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
- Prolonged standing, walking, sitting, and driving required
- Ability to safely climb and work from ladders for extended periods of time
- Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
- Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding
Skills
- Ladder
- Hand Tools
- Power Tools
- Customer Service
- Communication (verbal, written)
- Basic Computer Skills
- Learning Aptitude
- Problem solving
- Time Management
- Teamwork
- Working alone
Work Type
- Full-time
Experience Level
- 6+ months of satisfactory metrics OR 1+ years external telecommunications technician experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $21.25-$28.75 per hour, plus opportunities for bonus, benefits and commission, if applicable
Benefits
- 401k retirement plan, with employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, increasing based on tenure
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave (varies based on state and/or local laws)
- Tuition reimbursement program
- Employee discount program
About the Company
- Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.
- We keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service.
- We continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
- We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
- Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
- We offer a robust benefits package that includes rewards, recognition programs, and employee discounts.
- At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Equal Opportunity
- Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
- Discrimination of any kind has no place here.
- We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
- We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.