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About the Role
Support the daily operations of the IT department by assisting with desktop, laptop, and printer support; identifying system and network issues; providing end-user support; and setting up devices for new hires. This role works under the guidance of senior IT staff to ensure information technology systems run efficiently and align with the organization's operational needs.
Responsibilities
- Troubleshoot hardware, software, and networking problems.
- Troubleshoot and support networking components, including TCP/IP, LAN, DNS, and DHCP.
- Provide technical support and administration for Windows and Linux operating systems, as well as Microsoft applications including Office 365, Exchange, and Active Directory.
- Collaborate with senior IT staff to analyze and troubleshoot both network and system issues.
- Learn, follow, and implement information security best practices when working with IT systems.
- Ensure business continuity through device hardening while maintaining effective security measures.
- Assist with new employee onboarding, account verification, device deployment, first-time login, password resets, and MFA walkthroughs and training.
- Create IT operations documentation, procedures, and best practices.
Requirements
- Minimum of 5 years of experience as a Systems Administrator.
- Strong willingness to learn and apply new technical skills.
- Ability to work both independently and as part of a team.
- Basic knowledge of computer hardware, operating systems, and networking concepts.
- Familiarity with Microsoft Office Suite, Windows, MFA, and general troubleshooting.
- Availability outside of normal business hours may occasionally be required to support IT projects or maintenance tasks, including equipment installation, firmware/software updates, and other maintenance activities.
- Ability to lift and carry IT equipment when necessary.
- Prior hands-on experience through certifications, labs, coursework, or entry-level positions in IT support is a plus.
- Must have reliable transportation to company sites when needed.
- Flexibility to assist during evenings or weekends if required.
Skills
- Desktop support
- Laptop support
- Printer support
- System issue identification
- Network issue identification
- End-user support
- Device setup
- TCP/IP
- LAN
- DNS
- DHCP
- Windows operating systems support
- Linux operating systems support
- Microsoft Office 365 administration
- Exchange administration
- Active Directory administration
- Information security best practices
- Device hardening
- Security measures
- New employee onboarding
- Account verification
- Device deployment
- First-time login support
- Password resets
- MFA walkthroughs and training
- IT operations documentation
- Procedure creation
- Best practice creation
Work Type
- Full-Time
Experience Level
- 5 years of experience as a Systems Administrator
Education Level
- Bachelor's degree in Information Systems, Computer Science, Cybersecurity or a related field
- Equivalent working knowledge of network support and network security