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About the Role
The Program Manager is accountable for assigned customer programs from quotation through full-scale production, coordinating cross-functional teams to deliver PCB products that meet customer requirements, quality standards, and delivery schedules. The ideal candidate combines program management discipline with a working understanding of PCB fabrication and serves as the customer's advocate.
Responsibilities
- Own end-to-end program delivery for assigned accounts, including NPI, prototype builds, and transition to volume production.
- Report on key performance indicators including on-time delivery, yield, cost, RMAs, and customer scorecard ratings.
- Own the customer relationship, experience, and satisfaction for assigned accounts.
- Act as the voice of the customer internally; escalate and resolve issues proactively.
- Conduct technical and commercial program reviews with customers, including Quarterly Business Reviews (QBRs).
- Coordinate with Quality to support the customer complaint process, including RMA requests, returns documentation, and corrective-action follow-through.
- Partner with Engineering to ensure manufacturability, timely DFM feedback, release of tooling and documentation, and support of yield improvement initiatives.
- Coordinate with Manufacturing Operations to align build schedules and capacity planning, resolve on-time delivery issues, and provide accurate order status.
- Collaborate with Supply Chain / Procurement to manage material lead times, laminate and Prepreg inventory, and material need dates.
- Support annual and/or quarterly pricing reviews by providing yield, cost, and pricing analysis.
- Support and coordinate with Inside Sales administration on contract and export compliance reviews, and order administration.
Requirements
- 5+ years of combined customer-facing and program/project management experience in a manufacturing environment, including a minimum of 3+ years in program or project management.
- Demonstrated experience managing customer programs in a contract or build-to-print manufacturing model.
- Ability to interpret customer specifications, drawings, statements of work, and contractual requirements.
- Must be a Canadian Citizen or a Permanent Resident in Canada due to Controlled Goods Program (CGP) requirements.
Skills
- Customer-facing experience in a B2B manufacturing setting
- Program/project management discipline
- Working knowledge of PCB fabrication
- ERP/MRP proficiency (Oracle experience required or strongly preferred)
- Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint)
- Communication skills
- Cross-functional influence
- Prioritization under pressure
- Mechanical aptitude
Location
- Canada
Work Type
- Full-time
Experience Level
- 5+ years of experience
Education Level
- Bachelor's degree in Business, Engineering, or a related technical field, or equivalent progressive experience
Salary/Compensations
- CAD $60,221 - $80,294
Benefits
- Shift premium
- Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
- Quarterly Bonus Program
- Medical and Dental
- Health Spending Account (HSA)
- Life, AD&D, and Long-Term Disability Insurance
- Employee Assistance Program (EAP)
About the Company
- TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s).
- TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.
- Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
- TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including those with disabilities).
- Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at accessibility.tor@ttm.tech or 416-208-2186.
- TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.