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About the Role
This role is a unique opportunity to drive transformational change in Zendesk's Employee Relations (ER) offering, shifting it from a reactive function to a proactive center of excellence. You will be involved in global initiatives and play a key part in building ER's data analytics and reporting capabilities to foster continuous improvement and enhance service delivery.
Responsibilities
- Drive a transformational change in the ER offering from a reactive function to a proactive center of excellence delivering repeatable & scalable global solutions.
- Build ER’s data analytics and reporting capability to provide real-time data analysis and trends.
- Foster a culture of continuous improvement within the Employee Relations team, implementing best practices and innovative solutions.
- Develop strong working relationships across the People organization, particularly with the HR Business Partnering team, to ensure alignment with People and Business strategies.
- Monitor and analyze trends in employee relations issues using data to inform decision making and policy development.
- Maintain in-depth knowledge of employee relations practices across Zendesk’s global locations to ensure compliance with legal and regulatory requirements.
- Provide advice and counsel on topics including internal investigations, performance management, harassment, discrimination, reductions in workforce, and unfair dismissal.
- Lead and/or guide complex investigations at and above a certain organizational level.
- Tailor and deliver recommendations to influence outcomes and mitigate risk for Zendesk.
- Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, and discrimination.
- Partner with the employment legal team to mitigate risks and manage employment-related strategies.
Requirements
- Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives.
- Broad knowledge of international labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment.
- Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization.
- Exceptional ability to exercise considerable judgment, conflict resolution, and discretion in sensitive, complex, or ambiguous situations.
- Ability to prioritize and work proactively in a fast-paced environment with time-sensitive deadlines.
- Independent work style, balancing the need for collaboration with minimal supervision.
- Proactive strategic thinker with a high degree of integrity and professionalism.
Location
- Global
Work Type
- Hybrid
Experience Level
- Director
Salary/Compensations
- $202,000.00-$302,000.00
Benefits
- Bonus, benefits, or related incentives may be available.
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
- If you are based in the United States and would like more information about your EEO rights under the law, please click here.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.