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About the Role
Lead the Food & Beverage team to deliver exceptional dining experiences while driving operational excellence across the venue. Use guest insight, operational data, and people-focused leadership to develop your team, improve service, and balance quality, efficiency, and business outcomes.
Responsibilities
- Lead the Food & Beverage operation to deliver exceptional guest experiences and commercial outcomes.
- Coach, develop, and inspire team members to achieve high performance and service excellence.
- Monitor operational performance, service standards, and guest satisfaction outcomes.
- Manage rostering, labour resources, and operational planning to support business performance.
- Oversee stock management, ordering, and inventory control to maintain efficient operations.
- Drive continuous improvement initiatives that enhance operational efficiency and the guest experience.
- Ensure compliance with company policies, food safety, RSA, and workplace legislation.
- Build strong relationships across hotel departments to deliver seamless guest experiences.
- Create an inclusive and accountable culture where team members understand their contribution.
- Lead the overall Food & Beverage function across one or more venues, balancing operational performance with commercial outcomes.
- Develop departmental strategies, budgets, and performance initiatives that support the hotel's broader business objectives.
- Partner with hotel leadership to identify opportunities for growth, innovation, and enhanced guest experiences.
Requirements
- Proven leadership experience within Food & Beverage or hospitality operations.
- Passion for delivering exceptional guest experiences and customer service.
- Excellent interpersonal and communication skills.
- Ability to work efficiently in a fast-paced hospitality environment.
- Strong teamwork and collaboration skills.
- Professional presentation and a positive, guest-focused attitude.
- Ability to remain calm under pressure while managing multiple priorities.
- Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
- Strong commercial understanding of labour management, revenue performance, and operational efficiency.
- Demonstrated ability to lead, coach, and develop high-performing teams.
- Experience managing guest feedback, service recovery, and continuous improvement initiatives.
- Ability to analyse business performance and implement strategies that enhance guest satisfaction and commercial outcomes.
- Unrestricted Fulltime Australian working rights with no sponsorship requirement.
Skills
- Food & Beverage leadership
- Hospitality operations
- Guest experience delivery
- Customer service
- Interpersonal communication
- Teamwork
- Collaboration
- Operational efficiency
- Labour management
- Revenue performance analysis
- Business strategy development
- Budget management
- Performance initiative implementation
- Guest feedback management
- Service recovery
- Continuous improvement
Location
- Sydney
Work Type
- Full-time
Experience Level
- Leadership experience
Education Level
- Diploma or Degree in Hospitality Management, Business or a related discipline (preferred)
- Leadership development qualifications are advantageous
Benefits
- Career Growth & Accredited Learning pathways
- Hotel & Dining Discounts
- Global Opportunities
- Everyday Savings on groceries, shopping, entertainment, travel, and essentials
- Wellbeing Support including Employee Assistance Program (EAP)
- Flexibility & Leave including Birthday Leave, Parental Leave, Purchased Leave and Life Leave
- Strong, collaborative culture
About the Company
- TFE Hotels is one of Australia's leading global hospitality groups with 80+ hotels, 12+ brands, and operations in 11+ countries.
- The company combines local spirit with international opportunity and is passionate about people and the experiences they create.
- TFE Hotels supports employees to grow, learn, and make an impact with tools, development, and benefits.