Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Lead Veterinary Receptionist role.
Rezi rewrites your resume against LaFayette Veterinary Clinic's job description. Free.
Tailor your resume to this Lead Veterinary Receptionist role.
Rezi rewrites your resume against LaFayette Veterinary Clinic's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Lead Veterinary Receptionist posting at LaFayette Veterinary Clinic — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Lead Veterinary Receptionist posting at LaFayette Veterinary Clinic — free, in seconds.
About the Role
LaFayette Veterinary Clinic is seeking a skilled and compassionate Lead Veterinary Receptionist to serve as the primary point of contact for clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions.
Responsibilities
- Manage front desk operations and ensure a warm, welcoming environment for clients and their pets.
- Supervise and train reception staff, promoting a team-oriented atmosphere.
- Schedule appointments, manage patient records, and handle billing inquiries with accuracy.
- Address client concerns with empathy and professionalism, ensuring a high standard of customer service.
- Collaborate with veterinary staff to streamline operations and enhance patient care.
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Minimum 2 years of experience as a veterinary receptionist is required.
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Skills
- Veterinary practice management software
- Appointment scheduling
- Multi-line phone management
- Medical records management
- Payment processing
- Customer service
- Verbal communication
- Written communication
- Active listening
- Conflict resolution
- Animal handling
Location
- LaFayette, NY
Work Type
- Full-time
Experience Level
- 2+ years of experience as a veterinary receptionist
Salary/Compensations
- $19 - $21 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- LaFayette Veterinary Clinic is a close-knit, small animal practice in LaFayette, NY, proudly serving our community for over 34 years from our charming historic 1800s building.
- We have a 4.9-star Google rating and were recognized as the 2025 Platinum Award winner in Community Votes Syracuse.
- Our dedicated team of five veterinarians, licensed veterinary technicians, assistants, and receptionists works together to provide compassionate, high-quality care with a strong emphasis on client education and a Fear-Free approach.
- We foster a supportive, collaborative culture, with many team members having been with us for over a decade.
- We give back through school programs, local shelter drives, and youth sports sponsorships.
Equal Opportunity
- We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.