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About the Role
The Client Ticketing Services Manager will join our Ticketek team based in Sydney. This role will work closely with clients from NSW's most prestigious venues, ticketing world-class entertainment events. As a Client Services Manager, you will be the driving force ensuring each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments, including marketing, web, technology, and finance, to ensure our clients maintain a high level of service delivery.
Responsibilities
- Partner with clients to define event ticketing build requirements and timeframes, delivering accurate builds and providing timely insights.
- Master the ticketing system to build and maintain events, while managing end-to-end ticketing operations on event days.
- Provide on-site testing and engagement throughout events, including managing Box Office staff, post-event reporting, operational feedback, and settlements.
- Partner with internal and external leads to ensure promotional strategies are implemented and fulfilled seamlessly.
- Work with the State Manager to innovate and provide value-added solutions that increase ticket sales and build brand profile.
Requirements
- Work is required outside of business hours and on the weekend.
- Attendance at events is mandatory for the CSM position.
Skills
- A Passion for Live Events: You live for the energy of live events and understand the "Fan as our Star" philosophy.
- Brand Ambassadorship: You demonstrate a client-focused attitude and communicate with style and professionalism across all levels.
- Problem-Solving: You possess sharp attention to detail and the ability to troubleshoot complex issues in fast-paced environments.
- Relationship Mastery: You have the ability to develop new and existing relationships, resolving client problems in a helpful, efficient manner.
- Technical Aptitude: You have an understanding of (or the ability to quickly learn) complex ticketing systems and digital processes.
- Experience working in events or ticketing systems is desirable.
Location
- Sydney
Work Type
- Hybrid
- Flexible working
- Flexible hours
Salary/Compensations
- $75,000 base + super
Benefits
- Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
- Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
- Hybrid and flexible working, with flexible hours where your role allows
- Paid leave for primary caregivers regardless of gender, with real support returning to work
- Annual leave plus extras like birthday leave and purchase leave
- Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
- One paid volunteer day a year to support our community
- Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
- ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day
About the Company
- Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.
- With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year.
- Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships.
- Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime
- Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.
Equal Opportunity
- TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.