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About the Role

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. You will combine exceptional hospitality with hands-on operational support to ensure guests feel cared for from arrival to departure. This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
Ensure efficient and accurate communication through various methods to accomplish operational tasks.
Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.
Perform services including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
Provide professional and friendly guest service while exhibiting a positive and helpful attitude, ensuring guests always receive an exceptional experience.
Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
Maintain safe, clean, and secure ramps and operations.
Perform fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
Understand, comply with, and enforce all operational, safety, and guest service requirements.
Stop work when an unsafe condition or act is likely to cause harm and report concerns to the appropriate manager.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber and data) protocols.
Create accurate records pertaining to time worked and activities and services performed.

Requirements

High School Diploma or General Education Degree (GED).
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for purposes of inspecting aviation fuel.
Must possess a valid state driver’s license.
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
Must be able to exercise good judgment and follow directions/directives from supervisor/management.
Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Skills

Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality.
Ability to anticipate guest needs and prioritize guest requests and job responsibilities.
Keen ability to multi-task in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals in English.
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
Ability to physically enter/exit and operate motor vehicles and ground support equipment.
Ability to perform various functions safely and efficiently from elevated heights.
Ability to carry out multi-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to get along and work well with others.
Excellent interpersonal skills for effective collaboration with team members and service to guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email.
Ability to learn necessary company software.
Ability to pass computer-based training modules.
Ability to successfully and timely complete Signature’s training programs.

Work Type

Full-time

Experience Level

Entry Level
Some Experience

Education Level

High School Diploma or GED

Salary/Compensations

$23.50/hour

Benefits

401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

About the Company

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve.
As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel.
Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development.
We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.