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About the Role
The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department. This role involves creating a highly motivated team environment and working closely with the Service Team to improve performance through hands-on presence, developing team members, and executing store processes to provide an industry-leading customer experience.
Responsibilities
- Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
- Creates a highly motivated team environment/climate
- Supervises technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Coaches service department teammates on all operational issues
- Evaluates performance and productivity of all service department personnel
- Manages parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
- Ensures store safety, including the use of and maintenance of safety equipment
- Ensures equipment/hardware layout and positioning within the service department
- Supervises shop area, equipment and teammates for compliance with company safety procedures
- Ensures that proper inspections are being conducted
Requirements
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws
- Valid driver's license
Skills
- Leadership
- Store management
- Customer service
- Teamwork
- Communication
- Organization
- Detail-oriented
- Mentoring
- Parts inventory management
- Safety compliance
Experience Level
- Minimum of 2 years’ experience in a Service Advisor/Writer role
Salary/Compensations
- $40,000- $60,000
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401 (K) Retirement Plan
- Employer Paid Short- and Long-Term Disability Insurance
- Paid Time Off (Vacation/Personal)
- Paid Bereavement
- Paid Holidays
About the Company
- If you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and willingness to be successful, we want to meet you.
- We have grown consistently since 1990 with over 200 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, Iowa, and Oklahoma.
- APPLY NOW with one of the leading and fastest growing automotive service companies and come GROW with us.
Equal Opportunity
- All information will be kept confidential according to EEO guidelines.
- Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company.