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About the Role
This role focuses on helping members maximize the benefits of their membership while supporting branch operations, financial education, and long-lasting member connections. Come grow with us and make a difference every day.
Responsibilities
- Exemplify the credit union’s mission and values in serving members and the community.
- Initiate action to exceed member expectations.
- Collaborate with partners and across departments to elevate the member’s experience.
- Participate in multi-directional and multi-channel communication.
- Seek professional growth and skill development.
- Engage in community outreach opportunities.
- Assist in creating positive member journeys.
- Advocate for financial literacy and education through member engagement.
- Be knowledgeable in all products and services offered by the credit union.
- Facilitate account origination and product/service adoption.
- Ensure accurate and complete documentation and process conclusion.
- Identify opportunities to expand membership and portfolio growth.
- Deploy solutions to resolve dynamic member needs.
- Recommend process improvements to optimize efficiency and performance.
- Assist branch leadership in operational needs relating to vault and transactional management.
- Protect members and the credit union from fraud, scams, and unlawful activity in coordination with management.
- Comply with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Member Due Diligence Policy & Procedures.
- Complete all required training and compliance courses assigned.
- Perform branch roles as business necessity requires.
- Safeguard all members and credit union property, information, and systems.
- Serve as Notary Public as needed.
Requirements
- HS diploma/GED
- Minimum of two years of experience in a credit union or bank
- Friendly and outgoing personality
- Exceptional verbal and written communication skills
- Time management proficiency
- Problem-solving and networking capacity
- Empathy and respect for members and colleagues
- Integrity in all actions
- Daily mindset of service and cooperation.
- Completed related college coursework
- 3+ years of experience in a credit union or bank
- Industry certifications
- Bilingual in Spanish and English
- Good credit standing (verified prior to interview)
- Completion of an Assessment
- Successful background check and drug screening upon offer
Skills
- Verbal communication
- Written communication
- Time management
- Problem-solving
- Networking
- Service
- Cooperation
- Bilingual in Spanish and English
Location
- 2400 Taos, Austin, TX, 78745
Work Type
- Full-time
Experience Level
- Minimum of two years of experience in a credit union or bank
- 3+ years of experience in a credit union or bank
Education Level
- HS diploma/GED
- Completed related college coursework
Salary/Compensations
- $46,000- $52,000
Benefits
- Medical, dental, vision, disability, and life insurance
- Optional coverage for critical illness, legal support, and more
- Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
- 401(k) with company match
- Pension plan
- Volunteer opportunities
- Credit union-sponsored events
About the Company
- At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other.
- We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.