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About the Role

Hydro One is seeking a professional to develop, coordinate, and support IT resource management and investment planning solutions, processes, and governance frameworks. This role involves providing analysis, support, and recommendations for resource capacity, utilization, investment portfolios, budgets, and contractor needs. The position also coordinates the analysis and reporting of resource and investment information to aid management decision-making and leads initiatives in investment planning, resource utilization, portfolio management, and governance.

Responsibilities

Develop solutions for process improvements and business initiatives, testing them with user groups.
Monitor process results by tracking and analyzing KPIs to evaluate improvement initiative effectiveness.
Utilize financial and management systems to gather and consolidate information for business reports.
Analyze data for consistency with corporate assumptions and strategies.
Coordinate the compilation and provision of LOB work program reports and evaluation of business plans, budgets, forecasts, and actual program performance data.
Direct support groups on coordination of efforts and timelines for solution implementation.
Provide clarification and direction to enable work completion and monitor adherence to implementation timelines.
Provide needs analysis, solutions, and evaluation services.
Ensure systematic process-related training and development is implemented.
Keep abreast of developments in instruction and performance technology and make recommendations.
Collaborate with external contacts for a coordinated continuous quality improvement approach.
Manage projects and exercise limited supervision over staff for training delivery or special project work.
Arrange for internal/external stakeholder reviews and coordinate changes prior to implementation.
Oversee and assess work performed by internal resources and take corrective action.
Manage arrangements with external consulting firms and vendors, including initiating RFPs, evaluating proposals, and determining costs.
Work closely with external personnel to achieve optimum utilization of their resources.
Assist team leaders in planning and evaluating meetings.
Collaborate with team leaders to structure tasks, discussions, analysis, and decision-making for effective team operations.
Provide guidance to teams/team leaders in using problem-solving and analytical processes.
Maintain a diary of approaches used and lessons learned for each team facilitated.
Facilitate teams to develop new or improve existing process improvement initiatives.
Provide interventions to help teams function more effectively, using various techniques based on team dynamics.
Guide teams in decision-making about data needs and methods for gathering data to analyze root causes.
Provide explanations of quality and work process improvement principles to team members.
Plan, prepare, and deliver training in problem-solving processes and analytical tools.
Provide training on data collection techniques and interpretation of conclusions.
Create and maintain effective partnerships with team leaders, internal and external to the Business Unit.
Clarify roles and create written contracts to document expectations and requirements.
Provide support services and maintain a facilitator network.
Provide evaluative feedback to other facilitators and team leaders.
Develop clear, concise communications and job aids for new and revised processes.
Act as a consultant to line management, project teams, and the training department regarding operational changes and impacts.
Represent the Business Unit in discussions, teams, and committees involving other groups on process improvement and integration matters.
Influence stakeholders to adopt programs and activities suited to the Business Unit's needs.
Perform other duties as required.

Requirements

Experience in a staff and/or line function to understand employee relations, performance measures, training, and development.
Experience in a leadership role to understand facilitation skills, team building practices, and principles.
Supervisory experience to deliver training and manage staff on special projects.
Experience in project work, including cause analysis, solution development and implementation, and results measurement.
Experience related to program delivery, including presentation format, support materials, and training techniques.
Experience in dealing with consultants to initiate/review proposals and/or manage contracts.
Experience within the business unit to understand departmental functions, interrelationships, and stakeholder roles/objectives.
Experience to carry out studies assessing and responding to business needs regarding information systems and work processes.
Experience in business practices and procedures to align work processes and identify gaps for review and improvement.
Over 8 years and up to and including 10 years of experience is considered necessary.

Skills

IT resource management
Investment planning
Process improvement
Governance frameworks
Analysis
Support
Recommendations
Resource capacity
Resource utilization
Investment portfolios
Budgets
Contractor resource requirements
Reporting
Management decision-making
Portfolio management
Contractor engagement
Staffing requirements
Staffing agencies
Service providers
Engagement activities
Forecasting
Scenario modelling
Investment evaluations
Prioritization
Funding decisions
Stakeholder collaboration
Business objectives alignment
Technology strategies alignment
Resource requirements alignment
Consulting
Project teams
Business units
IT investment planning
Contractor acquisition
Portfolio governance
KPI tracking
Financial systems
Management systems
Performance reports
Productivity reports
Business plan evaluation
Budget evaluation
Forecast evaluation
Program performance data
Needs analysis
Training and development
Instruction technology
Performance technology
Cost effectiveness
Efficiency
Quality improvement
Project management
Supervision
Critical path definition
Timelines
Key dates identification
Stakeholder reviews
Vendor management
Requests for proposals (RFPs)
Proposal evaluation
Contractual details
Team leadership
Team building
Facilitation skills
Problem-solving
Analytical processes
Root cause analysis
Quality principles
Work process improvement
Training delivery
Communication skills (verbal and written)
Job aids development
Process integration
Influencing

Location

Toronto

Work Type

Rotation 12 months

Experience Level

Over 8 years and up to and including 10 years

Education Level

Four year university education in the social sciences or equivalent

Salary/Compensations

$4,102.00 - $5,860.00 / Bi-weekly

Benefits

Extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability.

About the Company

Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
Has a long history in the industry with roots dating back over 110 years to 1906.
Focused on providing exceptional customer service and building safe communities.
Recognized by Forbes in its list of Canada’s Best Employers for 2026.
Recognized as 'Employer of the year 2026'.

Equal Opportunity

Hydro One seeks to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.