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About the Role

The Program Manager will oversee the day-to-day operations for Single Room Occupancy (SRO) sites, implementing a trauma-informed care system services approach, racial equity, and person-centered services.

Responsibilities

Provide supervision, support, and training to SRO staff, including resident referrals, case management, community building, grant reporting, and documentation.
Plan, organize, coordinate, and supervise community building and engagement activities, including communication with third parties and agencies.
Manage all SRO grants, programs, and reporting obligations.
Oversee service delivery and quality control to maintain high standards.
Manage program activities in adherence to agency and contractual requirements, ensuring timely completion of documentation.
Enforce employee responsibilities and obligations, and MHDC policies and procedures.
Prepare and manage budgets, grant budgets, and funding channels.
Develop program assessment protocols for evaluation and improvement.
Lead the development of short- and long-term plans, compile data for studies and reports, and coordinate site activities.
Build and strengthen partnerships with service providers, acting as a liaison to various organizations and agencies.
Ensure compliance with grant, contract, and regulatory agreements, and maintain associated records.
Prepare staff reports and attend meetings.
Perform general management duties as assigned.
Meet regularly with the Department Head/Director to provide updates and lead coordination meetings.
Lead weekly meetings with Resident Services Coordinators (RSCs) to provide support and implement work plans.
Coach and train new and current RSCs.
Ensure compliance and complete required reports, renewals, and file reviews.
Participate in MHDC fundraising activities.
Identify resident strengths and needs for asset-building and personal development.
Meet with residents individually to establish work plans and document progress.
Research, identify, and link residents with resources such as rental assistance, transportation, and employment assistance.
Maintain confidential records of resident interactions and referrals.
Establish relationships with government and community service providers.
Inform and assist residents with obtaining benefits.
Work closely with Property Management staff to address resident needs related to housing stabilization and lease compliance.
Provide community resource information to new residents.
Compile information and eligibility requirements for neighborhood and City-wide resources.
Organize community resource displays.
Represent MHDC as a liaison at community events and meetings.
Implement core program and service objectives within the Resident Services Program model.
Identify and offer on-site speakers, workshops, and activities on various life skills.
Work with Property Management to schedule and coordinate Community Room usage.
Schedule regular meetings with property management supervisors.
Recruit and supervise volunteers for programs and events.
Assist residents in building informal support networks.
Create opportunities for residents to get involved in community activities.
Coordinate resident training for leadership roles.
Organize on-site community-building events.
Encourage and support the formation of on-site resident groups.
Support the democratically elected Resident Council.
Mediate disputes between residents or refer parties to mediation services.
Exchange resources with other Resident Services staff and collaborate on programs.
Produce a monthly calendar of events and activities.
Maintain timesheets for direct reports, service reports, grant reports, and resident files.
Maintain collaborative relationships with Property Management staff and participate in site staff meetings.
Work with staff to budget funds for resident services.
Attend monthly networking meetings and department meetings.

Requirements

Bachelor’s degree in social work or related field or 2-3 years’ experience in community services coordination and social service delivery.
Experience in program management or overseeing multiple programs and staff.
Experience working with formerly homeless individuals, disabled, and seniors.
Ability to constructively work with people with mental health, substance use, disability, and legal issues.
Knowledge of Federal and State benefits programs and local services.
Demonstrated skills in leadership and community building.
Excellent interpersonal skills, including proven ability to work effectively with people of diverse backgrounds.
Experience in program design, implementation, and evaluation.
Ability to articulate ideas clearly and professionally in written and oral communication.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information.
Ability to follow through and complete job duties.
Proficiency in MS Word, Excel, Internet, and Outlook.
Professional commitment to the mission of Mission Housing Development Corporation.
Valid CA Driver’s License and a clean driving record.
Ability to occasionally lift and/or move up to 20 pounds.

Skills

Trauma-informed care system services approach
Racial equity
Person-centered services
Community building
Grant reporting
Documentation
Budget management
Program assessment
Program evaluation
Partnership building
Liaison
Compliance
Record maintenance
Interpersonal skills
Leadership
Community building
Program design
Program implementation
Written communication
Oral communication
Teamwork
Confidentiality
MS Word
MS Excel
Internet
MS Outlook
Multilingual (a plus)

Location

San Francisco

Work Type

Full-Time

Experience Level

2-3 years’ experience in community services coordination and social service delivery
Program management experience
Experience overseeing multiple programs and staff

Education Level

Bachelor’s degree in social work or related field

Salary/Compensations

$85,000.00 to $90,000.00 per year

Benefits

Medical
Dental
Vision
Retirement plan

About the Company

Mission Housing Development Corporation is a private nonprofit housing developer founded in 1971.
Mission Housing's mission is to strengthen communities and build equity by creating and preserving service-rich affordable housing.
We own 40 affordable housing buildings serving 3,500 families, seniors, and formerly unhoused San Franciscans.
Mission Housing’s vision is vibrant communities where everyone has secure, affordable, and sustainable housing.

Equal Opportunity

Mission Housing is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities.
Please let us know if you need any reasonable accommodations.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Mission Housing is a drug-free workplace as required by the “Drug-Free Workplace Act of 1988.”