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About the Role
A Case Aide supports the case planning team to ensure children under care live in a nurturing, safe, and permanent family as quickly as possible.
Responsibilities
- Manage the reception area, triaging phone calls and messages.
- Maintain the sign-in and sign-out sheet.
- Manage the office filing system for orderly record retention.
- Create and maintain case records and intake packages.
- Enter data into the New York State Office of Children and Family Services’ CONNECTIONS electronic case record system.
- Coordinate mail and correspondence.
- Assist with processing applications for state identification, birth certificates, and social security cards for children and youth in foster care.
- Visit foster families, youth, and caregiver homes as needed.
- Supervise family visits as needed.
- Drive staff and clients, including out-of-state travel.
- Support functions compliant with regulatory agencies including NYC Children’s Services (NYCCS), NYS Office of Children and Family Services (OCFS), and local District of Social Services (LDSS).
- Manage and organize case records, including creating new and closing old records.
- Perform all necessary activities assigned to further the agency’s mission.
Requirements
- High School diploma or equivalent required.
- At least 1 year of experience working with families and children.
- A valid NYS driver’s license in good standing.
- Willingness and ability to drive a car or van within the 5 boroughs of NYC, Long Island, counties north of the city, and outside of New York State.
- Ability to establish effective working relationships with families, coworkers, supervisors, and other individuals.
- High level of emotional intelligence and ability to set professional boundaries.
Skills
- Excellent time management skills.
- Ability to multi-task and prioritize.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Proficiency in Microsoft Office.
- Ability to use a computer and learn software programs.
- Ability to operate a fax, copier, and scanner.
- Ability to speak, read, and write fluently in English.
- Ability to write using correct spelling, grammar, and punctuation.
Location
- Grand Concourse - Bronx, NY
Work Type
- 35 hours a week
- Full-time
Experience Level
- 1 year of experience
Education Level
- High School diploma or equivalent
- Bachelor degree preferred
Salary/Compensations
- $37000.00 - $40000.00